Cloud Communications Leader Will Demonstrate How This Omni-channel Platform Empowers Partners to Add Value and Increase Revenue Through CCaaS

BLUE BELL, PA, April 08, 2019 (GLOBE NEWSWIRE) -- via NEWMEDIAWIRE -- CoreDial, LLC, a leading provider of cloud communications solutions, will demonstrate its award-winning CoreNexa™ Contact Center platform at the Channel Partners Conference and Expo. Considered the premier event for IT and telecommunications channels, Channel Partners Expo takes place April 9 to 12, 2019 at Mandalay Bay in Las Vegas, Nevada. CoreDial will be located at booth #545 throughout the event.

The CoreNexa Contact Center platform delivers robust, omni-channel functionality through an array of rich, productivity-boosting features. Users can leverage intelligent call routing, interactive voice response systems, voice and web chat, presence management, call analytics, and detailed reporting to deliver superior customer experiences, enhance engagement, and allow agents to optimize service. These capabilities can enhance performance workgroups such as customer service personnel, tech support desks, field technicians, or other non-traditional contact center environments where agents interact with end-customers. The platform can be easily customized to address specific business needs, and can be implemented as an Over-the-Top (OTT) service, allowing CoreDial partners to serve customers in non-CoreDial environments. 

“The CoreNexa Contact Center is a compelling asset that gives MSPs, VARs, and solution providers an effective path to market, resulting in expanded market share, increased revenues, and greater customer loyalty,” said Alan Rihm, CoreDial’s chief executive officer. “We look forward to engaging with attendees at the Channel Partners Expo. This event allows us to spend time with our partners and have a meaningful dialog with them while we demonstrate CoreNexa Contact Center. It’s the ideal venue to show the channel how they can add value and a competitive edge to their offerings with a comprehensive customer engagement solution.”

About CoreDial

CoreDial is the leading provider of cloud communications services and drives channel success through a unique and proven business model that empowers partners to deliver high-value, margin-rich communications solutions. With over 800 partners serving more than 26,000 businesses and over 325,000 seats nationwide, CoreDial enables the channel to quickly and cost-effectively provide end-users with compelling, reliable platforms and services that include UCaaS, CCaaS, hosted PBX, mobility, SIP trunking, and SD-WAN. The company’s success-focused business model and intuitive self-service capabilities enable partners to generate recurring revenues, increase profitability, and build their own brands.  

For additional information, visit, subscribe to the CoreDial blog, and follow CoreDial on Twitter at @CoreDial.


Suzanne Mattaboni

Parallel Communications Group, Inc.