USC customers to gain competitive advantage with next-generation voice banking for credit union members
TULSA, OK, July 18, 2019 (GLOBE NEWSWIRE) -- via NEWMEDIAWIRE -- More credit unions will soon be able to challenge the assumption that banks are quicker to roll out new apps and other tech, thanks to a partnership between ENACOMM and United Solutions Company (USC), a Credit Union Services Organization (CUSO) with 70 credit union customers. ENACOMM is a fintech company that empowers banks, credit unions and credit card companies with affordable, data-driven solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency.
With the reseller agreement, ENACOMM’s conversational voice banking and intelligent IVR will be available to USC’s credit union customers. ENACOMM’s hosted, dynamic IVR system for personalized and truly intelligent customer interactions is part of the ENACOMM Financial Suite (EFS). Its Virtual Personal Assistant (VPA) is ENACOMM’s conversational voice banking solution for financial institutions’ self-service users that utilizes artificial intelligence and works with popular digital voice assistants, such as Amazon Alexa and Google Home. Using ENACOMM’s hosted systems, a properly authenticated user can confidently conduct secure banking transactions and gain virtually full access to their financial accounts—with the sound of their voice.
In addition to creating a smooth, modern customer service experience for credit union members, conversational banking will significantly reduce operational expenditures by fusing banking intelligence and workflow automation.
“USC’s number one goal is to help our customers stay competitive and profitable amidst today’s technology race,” said Jim Giacobbe, President and CEO of United Solutions Company. “Our customers will see immediate benefits from ENACOMM’s intelligent IVR technology, and with the continuing climb in adoption of voice assistants among consumers, conversational voice banking will soon play a key role in the customer service strategies of leading credit unions, as well.”
The number of U.S. smart speaker owners rose 40% in 2018 to reach 66.4 million, with total smart speakers in use rising to 133 million, according to a Voicebot.ai and Voicify survey. Nearly half (47.4%) of all smart speaker owners use their devices at least daily.
“Consumers are becoming accustomed to the convenience of digital voice assistants, and the level of security now available via voice biometrics is amping up receptivity to conversational banking,” commented Michael Boukadakis, CEO of ENACOMM. “Today, smart speakers and smartphones are the vehicles for conversational voice banking, but in the near future, voice banking will become ubiquitous by riding on the Internet of Things.”
To find out more about ENACOMM’s AI-based conversational voice banking and intelligent IVR, go to www.enacomm.net.
About ENACOMM
ENACOMM is a FinTech provider of intelligent interactions and customer authentication technologies for banks, credit unions, credit card and payments companies. ENACOMM was named a “Top 10 Retail Banking Solution Provider” by Banking CIO Outlook magazine in 2018. The company empowers financial institutions with affordable solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency. A frontrunner in self-service technologies including interactive voice response (IVR) for over three decades, ENACOMM solutions are delivered as hosted services or on-demand through the “cloud.” The company’s customer base ranges from community credit unions and community banks to the largest financial institutions in the United States. Utilizing web, mobile, SMS texts, email, voice, chatbots and other communication technology channels including digital voice assistants, ENACOMM harnesses artificial intelligence, big data, voice biometrics and more to help organizations provide customers with a superior, omnichannel self-service experience that includes Conversational Voice Banking. ENACOMM processes more than 1,000,000 customer interactions and automated data transactions every day. For more information, go to www.enacomm.net.
About United Solutions Company
United Solutions Company is a Credit Union Services Organization (CUSO) and Application Service Provider (ASP) founded in 1983 with headquarters in Tallahassee, Florida. United Solutions provides a comprehensive menu of products and services to credit unions and other businesses all over the country. From core data processing and check 21 services, to collections and network management, our exceptional services and commitment to innovation is what truly sets us apart. Visit www.unitedsolutions.coop for more information.
For more information, contact:
Lauren DuBois
(917) 573-2485
LaurenD@enacomm.net
ENACOMM® is a registered trademark of ENACOMM, Inc. Alexa is a trademark of Amazon.com, Inc. or its affiliates. Google Home is a trademark of Google Inc.