"I believe that the customer is always right. In the private sector, a customer can take their business elsewhere if they aren’t happy. Unfortunately, taxpayers don’t have the same choice. They can’t go somewhere else to get the services government provides, so it is incumbent on elected leaders to create a culture of excellent customer service."
"I believe that the customer is always right. In the private sector, a customer can take their business elsewhere if they aren’t happy. Unfortunately, taxpayers don’t have the same choice. They can’t go somewhere else to get the services government provides, so it is incumbent on elected leaders to create a culture of excellent customer service."