Procedureflow, the intelligent knowledge management platform, today announced its integration with NiCE CXone that embeds real-time, step-by-step visual guidance directly into the agent desktop. By bringing governed visual processes into the tools agents already use, contact centers can reduce average handle time (AHT), see a drop in escalations, and deliver more consistent customer experiences across every channel.
Procedureflow, the intelligent knowledge management platform, today announced its integration with NiCE CXone that embeds real-time, step-by-step visual guidance directly into the agent desktop. By bringing governed visual processes into the tools agents already use, contact centers can reduce average handle time (AHT), see a drop in escalations, and deliver more consistent customer experiences across every channel.