Contact Center Market and Contact Center Consulting Service Market Size (2022-2027) | Leading Players Updates, Consumer-Demand Status, Consumption, Recent Developments, Business Strategies, Market Impact and Forecast | Industry Research
April 19, 2022 05:22 ET
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Industry Research
Pune, April 19, 2022 (GLOBE NEWSWIRE) -- Global Contact Center Market Analysis and Insights: The global Contact Center market size is projected to reach USD 41790 million by 2027, from USD 32190...
Eventus Helps Mortgage Servicer Increase Agent Efficiency and Regulatory Compliance with Knowledge Management
November 30, 2016 08:00 ET
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Eventus Solutions Group
DENVER, CO--(Marketwired - November 30, 2016) - According to a recent survey, only 50% of call center agents have access to a knowledgebase with free text search. When one of America's largest...
Webinar on Lessons Learned Migrating Contact Centers to the Cloud to Feature Eventus
July 29, 2016 18:32 ET
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Eventus Solutions Group
DENVER, CO--(Marketwired - July 29, 2016) - For years, organizations have been hearing about the benefits of moving to the cloud and the many reasons cloud-based applications make sense for...
Leading Health Insurer Partners With Eventus to Go Omnichannel Worldwide
July 26, 2016 16:35 ET
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Eventus Solutions Group
DENVER CO--(Marketwired - July 26, 2016) - According to a recent survey, 82.5% of companies now recognize customer experience is a strategic competitive differentiator. One of the largest health...
Eventus Solutions Group Successfully Passes SOC 2 Type II Audit
February 16, 2016 06:30 ET
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Eventus Solutions Group
DENVER, CO--(Marketwired - February 16, 2016) - Eventus Solutions Group today announced receipt of its Service Organization Control (SOC) 2 Type II attestation engagement report. This report...
Eventus Solutions Group Contact Center Consulting Expert to Present at Oracle OpenWorld
October 06, 2015 12:00 ET
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Eventus Solutions Group
DENVER, CO--(Marketwired - October 06, 2015) - Eventus Solutions Group today announced that Doug Dostal, Senior Director CRM Architecture, will be speaking at Oracle OpenWorld 2015. Mr. Dostal will be...
What Does Your Service Cloud Partner Know About Customer Engagement Strategy?
October 01, 2015 11:30 ET
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Eventus Solutions Group
DENVER CO--(Marketwired - October 01, 2015) - Earlier this year, we published a whitepaper called “12 Questions to Ask your Service Cloud Implementation Partner”. The fourth question our contact...
Large Retailer Turns to Eventus Managed Services to Keep Oracle Service Cloud Aligned with its Continuously Changing Business
September 30, 2015 12:51 ET
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Eventus Solutions Group
DENVER, CO--(Marketwired - September 30, 2015) - Once all the hard work has been done to plan and build out a strategic customer engagement initiative, the last "to do" is to put in place suitable and...
Leading Retailer Turns to Eventus Contact Center Consultants for Major Cloud CRM Initiative
August 26, 2015 12:00 ET
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Eventus Solutions Group
DENVER, CO--(Marketwired - August 26, 2015) - In the Age of the Customer, consumers increasingly expect retailers to provide a seamless experience across both physical stores and digital channels....
Major Financial Service Firm Overhauls Its Customer Engagement Strategy With Eventus Solutions Group
August 04, 2015 10:30 ET
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Eventus Solutions Group
DENVER, CO--(Marketwired - August 04, 2015) - Financial services organizations are facing a double whammy. While many are still recovering from the Great Recession, they are also adjusting to the...