GlobeNewswire: DALBAR, Inc. Contains the last 10 of 117 releaseshttp://www.globenewswire.com/External?Length=42024-03-29T12:18:09ZGlobeNewswirehttp://www.globenewswire.com/External?Length=4newsdesk@globenewswire.com (NewsDesk)https://www.globenewswire.com/news-release/2019/01/29/1707153/0/en/DALBAR-Recognizes-the-Best-Account-Statements-in-Financial-Services.html?f=22&fvtc=4&fvtv=15049DALBAR Recognizes the Best Account Statements in Financial Services2019-01-29T18:44:39Z<![CDATA[Marlborough, MA, Jan. 29, 2019 (GLOBE NEWSWIRE) -- DALBAR's annual Trends & Best Practices in Investor Statements identifies best-in-class communications that assist clients in understanding and managing investments. Each year, hundreds of statements are rigorously analyzed to uncover the leaders in each industry, underscoring their commitment to Excellence in communications.]]>https://www.globenewswire.com/news-release/2019/01/22/1703655/0/en/Guardian-Recognized-for-Award-Winning-Customer-Care-Across-Insurance-and-Wealth-Management-Product-Lines.html?f=22&fvtc=4&fvtv=15049Guardian Recognized for Award-Winning Customer Care Across Insurance and Wealth Management Product Lines2019-01-22T16:07:36Z<![CDATA[Marlborough, MA, Jan. 22, 2019 (GLOBE NEWSWIRE) -- Today DALBAR recognized The Guardian Life Insurance Company of America (Guardian®) for outstanding customer care through their phone channel. This high level customer care is evidenced by Guardian earning the prestigious DALBAR Service Award for multiple product lines in 2018, including: Life Insurance, Disability Insurance, Retirement, and their wealth management arm, Park Avenue Securities. Collectively these awards speak to an unparalleled commitment to the customer experiences provided to clients who purchase these products through a financial professional. The specific awards earned by Guardian in 2018 include:]]>https://www.globenewswire.com/news-release/2019/01/16/1698273/0/en/DALBAR-Recognizes-Nationwide-for-Outstanding-Retirement-Plan-Customer-Experience.html?f=22&fvtc=4&fvtv=15049DALBAR Recognizes Nationwide for Outstanding Retirement Plan Customer Experience2019-01-16T16:00:29Z<![CDATA[Marlborough, MA, Jan. 16, 2019 (GLOBE NEWSWIRE) -- Today DALBAR recognized Nationwide’s retirement plan business for providing a best-in-class customer experience to retirement plan participants. This recognition includes multiple service channels which cover the vast majority of Nationwide’s interactions with plan participants and really sets them apart from other retirement plan providers. Specific accolades earned by Nationwide Retirement in 2018 include:]]>https://www.globenewswire.com/news-release/2019/01/09/1682900/0/en/Putnam-Investments-Recognized-for-Delivering-Exceptional-Total-Client-Experience.html?f=22&fvtc=4&fvtv=15049Putnam Investments Recognized for Delivering Exceptional Total Client Experience2019-01-09T16:00:00Z<![CDATA[Marlborough, MA, Jan. 09, 2019 (GLOBE NEWSWIRE) -- DALBAR announced today that Putnam Investments has earned the Total Client Experience Award for consistently delivering an exceptional all-around contact center experience to mutual fund shareholders. 2018 marks the eighth consecutive year that Putnam Investments has earned this distinction.]]>https://www.globenewswire.com/news-release/2018/12/20/1677189/0/en/DALBAR-Announces-2018-Best-In-Class-Annuity-Service-Providers.html?f=22&fvtc=4&fvtv=15049DALBAR Announces 2018 Best-In-Class Annuity Service Providers2018-12-20T17:29:09Z<![CDATA[Marlborough, MA, Dec. 20, 2018 (GLOBE NEWSWIRE) -- We are currently in what many refer to as the “Age of the Customer” where consumers across industries are demanding more from the companies with which they do business than ever before. Service has become a key differentiator. While service is important across all industries, it is particularly important for the retirement industry, where the products are complicated and the stakes are high.]]>https://www.globenewswire.com/news-release/2018/12/18/1668904/0/en/DALBAR-Announces-2018-Insurance-Service-Award-Winners.html?f=22&fvtc=4&fvtv=15049DALBAR Announces 2018 Insurance Service Award Winners2018-12-18T16:08:59Z<![CDATA[Marlborough, MA, Dec. 18, 2018 (GLOBE NEWSWIRE) -- Today DALBAR announced the 2018 winners of the prestigious Insurance Service Award which recognizes life, long-term care, and disability insurance providers for delivering outstanding telephone support to policyholders.]]>https://www.globenewswire.com/news-release/2018/12/11/1665372/0/en/DALBAR-Announces-2018-Financial-Intermediary-Service-Award-Winners.html?f=22&fvtc=4&fvtv=15049DALBAR Announces 2018 Financial Intermediary Service Award Winners2018-12-11T16:01:28Z<![CDATA[Marlborough, MA, Dec. 11, 2018 (GLOBE NEWSWIRE) -- Financial intermediaries, most notably financial advisors and their staff, play a central and crucial role in the financial services industry. Indeed, with many investors relying entirely on the advisor’s office to transact on their behalf, the quality of service those professionals receive when reaching out to providers is a critical piece of the overall customer experience.]]>https://www.globenewswire.com/news-release/2018/12/05/1662685/0/en/Banks-Miss-Opportunities-with-Mass-Affluent-Newcomers-to-Canada.html?f=22&fvtc=4&fvtv=15049Banks Miss Opportunities with Mass Affluent Newcomers to Canada2018-12-05T19:59:25Z<![CDATA[TORONTO, Dec. 05, 2018 (GLOBE NEWSWIRE) -- DALBAR Inc. announced the release of its 2018 Newcomers to Canada: Retail Branch Experience study. A follow-up to an earlier 2014 Newcomers study, this year’s study was undertaken to identify trends and best practices in retail branch experiences for Newcomers to Canada with mass affluent backgrounds. Seven Canadian banks were tested, BMO, CIBC, RBC, Scotiabank, TD, HSBC, and National Bank. Newcomers were required to open a chequing account and apply for a credit card, two important banking products to own upon arriving in Canada. DALBAR found no clear winners amongst the seven banks. Similar to the previous study, bank representatives remained reactive to Newcomers’ service needs. Key trends observed:]]>https://www.globenewswire.com/news-release/2018/11/29/1659209/0/en/DALBAR-Announces-2018-Mutual-Fund-Service-Award-Winners.html?f=22&fvtc=4&fvtv=15049DALBAR Announces 2018 Mutual Fund Service Award Winners2018-11-29T17:27:29Z<![CDATA[Marlborough, MA, Nov. 29, 2018 (GLOBE NEWSWIRE) -- Companies across all industries are increasingly recognizing the importance of the customer experience as a means of differentiating themselves from the competition. This is particularly true in the mutual fund industry, where companies are unable to guarantee a long-term performance advantage over the competition. What they can guarantee however, is a consistently superior customer experience.]]>https://www.globenewswire.com/news-release/2018/08/30/1563597/0/en/Consequences-of-Unrestricted-MEPs.html?f=22&fvtc=4&fvtv=15049Consequences of Unrestricted MEPs2018-08-30T17:24:18Z<![CDATA[Marlborough, MA, Aug. 30, 2018 (GLOBE NEWSWIRE) -- FOR IMMEDIATE RELEASE]]>