Norwich Union Selects ClickSoftware to Streamline Field Operations

Integrated Scheduling and Mobility Solution to Drive Operational Efficiencies
Across Its Motor Insurance Business	 

BURLINGTON, Mass., May 11, 2009 (GLOBE NEWSWIRE) -- ClickSoftware Technologies
Ltd. (Nasdaq:CKSW), the leading provider of mobile workforce management and
service optimization solutions, today announced that Norwich Union, soon to be
Aviva, the world's fifth-largest insurance group and the biggest in the UK, is
deploying ClickSoftware's ServiceOptimization Suite, including ClickSchedule
and ClickMobile, within its motor insurance business to enhance the efficiency
with which the company schedules and dispatches its field engineers. The
initial order will support around a hundred people out of a workforce of
several thousand that operate in the field. 

Norwich Union, soon to be Aviva, is one of the leading providers of life and
pension products in Europe and are actively growing their long-term savings
businesses in Asia Pacific and the USA. Norwich Union has 54,000 employees
serving over 50 million customers in 28 countries around the world. Norwich
Union will implement ClickSchedule and ClickMobile within its UK motor
insurance business to more efficiently schedule appointments to inspect damaged
cars following an accident, and perform quality control audits on garages. 

"We are always looking at ways in which we can improve our business processes
to drive operational efficiencies," said Peter Holce, Service Delivery Manager
at Aviva PLC. "Implementing an integrated, optimized scheduling and mobility
solution will enable us to significantly reduce the number of back office
administration staff, as well as reduce our carbon footprint through the
reduction of unnecessary travel." 

Norwich Union will use ClickSchedule to automatically schedule its field
engineers' day, ensuring the company sends the right engineer with the right
skills to the right job at the right time. The implementation of ClickSchedule
will enable Norwich Union to streamline their current procedures and reduce the
number of back office administration staff responsible for booking field
engineers appointments by almost 90% and consolidate this service within the
UK. Norwich Union will leverage optimized scheduling to reduce their carbon
footprint by consolidating car inspection visits to the same garage and
creating efficient work orders that reduce unnecessary travel whilst ensuring
strict adherence to service level objectives. 

ClickMobile will connect workers in the field to headquarters giving them
up-to-the-minute scheduling changes as well as a paperless means of receiving
and reporting on work completed to improve efficiency. This will serve to
streamline work administration, support the companies adherence to the loan
workers act and will play an instrumental role in the overall cost reduction
program. 

"We are delighted to have been selected by Norwich Union, soon to be Aviva, to
manage their mobile workforce," said Hannan Carmeli, President and COO of
ClickSoftware. "We are seeing more and more insurance companies today
recognizing the importance and value of an integrated scheduling and mobility
solution for their mobile workforce. This approach enables their operations to
improve customer responsiveness and field force productivity." 

Norwich Union will integrate ClickSchedule and ClickMobile into their
back-office systems enabling real-time decision support and optimization. 

About ClickSoftware

ClickSoftware is the leading provider of mobile workforce management and
service optimization solutions that create business value for service
operations through higher levels of productivity, customer satisfaction and
cost effectiveness. Combining educational, implementation and support services
with best practices and its industry-leading solutions, ClickSoftware drives
service decision making across all levels of the organization. From proactive
customer demand forecasting and capacity planning to real-time decision making,
incorporating scheduling, mobility and location-based services, ClickSoftware
helps service organizations get the most out of their resources. With over 120
customers across a variety of industries and geographies, and strong
partnerships with leading platform and system integration partners --
ClickSoftware is uniquely positioned to deliver superb business performance to
any organization. The company is headquartered in Burlington, Mass. and Israel,
with offices in Europe, and Asia Pacific. For more information about
ClickSoftware, please call (781) 272-5903 or (888) 438-3308, or visit
www.clicksoftware.com. 

This press release contains express or implied forward-looking statements
within the meaning of Section 27A of the Securities Act of 1933 and Section 21E
of the Securities Exchange Act of 1934. These forward-looking statements
include, but are not limited to, those statements regarding future results of
operations, visibility into future periods, growth and rates of growth, and
expectations regarding future closing of contracts, receipt of orders,
recognition of revenues and deferred revenues. Such "forward-looking
statements" involve known and unknown risks, uncertainties and other factors
that may cause actual results or performance to differ materially from those
projected. Achievement of these results by ClickSoftware may be affected by
many factors, including, but not limited to, risks and uncertainties regarding
the general economic outlook, the length of or changes in ClickSoftware's sales
cycle, ClickSoftware's ability to close sales to potential customers in a
timely manner and maintain or strengthen relationships with strategic partners,
the timing of revenue recognition, foreign currency exchange rate fluctuations,
and ClickSoftware's ability to maintain or increase its sales pipeline. The
forward-looking statements contained in this press release are subject to other
risks and uncertainties, including those discussed in the "Risk Factors"
section and elsewhere in ClickSoftware's annual report on Form 20F for the year
ended December 31, 2008 and in subsequent filings with the Securities and
Exchange Commission. Clicksoftware is under no obligation to (and expressly
disclaims any such obligation to) update or alter its forward-looking
statements whether as a result of new information, future events or otherwise. 

CONTACT:  ClickSoftware, Inc.
          Joanna Giannotti
          781-272-5903 x2235
          joanna.giannotti@clicksoftware.com