Helsinki, 2011-02-01 13:57 CET (GLOBE NEWSWIRE) -- QPR Software and Marketing Resultant launch Automated Business Process Discovery solution for Contact Centers
QPR Software Plc and Marketing Resultant GmbH have entered into agreement for providing Automated Business Process Discovery solution for contact centers based on QPR ProcessAnalyzer software. This Automated Business Process Discovery software allows organizations to optimize their business processes at a fraction of the time and cost compared to traditional process optimization techniques. Marketing Resultant GmbH sees great opportunities for the software especially in consulting contact centers.
“We are proud to announce the Contact Center Analysis powered by QPR ProcessAnalyzer that easily analyzes the actual processes and performance of a contact center.” says Mr. Harald Henn, the CEO of Marketing Resultant GmbH, and continues: “Contact centers have gradually expanded in recent years, as has their range of tasks. More and more business processes, including many back-office processes have been relocated to contact centers. The complexity of tasks and processes managed by contact center has increased immensely. Processing of transactions does not often follow standardized and systematic guidelines. Given the cost pressures and the high customer expectations companies are forced to analyze their procedures and processes, sources of error and exploit potentials for optimization. As customer experience in contact center processes directly, your satisfaction is directly influenced by error-free processes. Here lies the great potential for discovering process with QPR ProcessAnalyzer”.
“As a software QPR ProcessAnalyzer is very convincing due to its practical conception. One hand it offers a rich feature set for an analysis of business processes. At the same it is very easy to use, intuitive, and takes advantage of Microsoft Excel as the user interface: the one who can use Excel can do fine with QPR ProcessAnalyzer. Thus, it provides organizations with a contemporary and valuable system for identifying weaknesses and errors in processes. The need for this kind of process discovery will increase over the next few years. And in addition to an attractive product it was great to develop the QPR ProcessAnalyzer for Contact centers solution together with QPR”, Henn concludes.
“We are excited about this partnership as Marketing Resultant is a recognized expert in providing Contact center development services. QPR ProcessAnalyzer easily analyses the data from various Contact center systems and provides visual reports that make sense for the development team”, says Mr. Teemu Lehto, Vice President at QPR Software responsible for Business Development.
Typical benefits of the Contact Center Analysis powered by QPR ProcessAnalyzer include shortening the total time to solve requests, eliminating unnecessary process steps, reducing costs and better customer satisfaction. The solution can also be used to ensure systematic operations and compliance with agreed procedures in multi-site contact center environments.
QPR ProcessAnalyzer is a Microsoft Excel integrated, user-friendly and function-rich software that provides results fast in consulting projects without much additional IT overhead. This makes it an ideal choice for pragmatic and cost-effective analysis and optimization of business processes. QPR ProcessAnalyzer customers use the software to analyze all kinds of processes, including service centers, manufacturing, order management, healthcare patient paths and workflow processes.
Industry Analyst firm Gartner recently classified Automated Business Process Discovery (ABPD) as a new approach to automate the creation of comprehensive process models. ABPD uses unstructured, event-driven data (e.g. audit trails messages, transactions, databases, etc.) as found in most business applications to discover patterns, reveal errors and visualize a process model to fit the information. According to Gartner ABPD is easy to get started and quickly deliver results with low risk because ABPD doesn't affect the day-to-day running of systems.
About QPR Software
QPR Software Plc. offers the best services and software for developing business processes and enterprise architecture. QPR has more than 1,500 private and public sector customers across the globe in more than 50 countries. QPR’s shares are listed on the NASDAQOMX Helsinki Ltd.
QPR - Quality. Processes. Results. www.qpr.com
About Marketing Resultant GmbH
Marketing Resultant, located in Mainz, Germany, optimizes business processes for sales, service, and marketing with lean management methods and provides best practice advice for Contact center and CRM projects. Marketing Resultant customers include well-known brands with big contact centers as telecom companies T-Online and The Phone House, car manufacturer Volkswagen and insurance company Gothaer. More information at www.marketing-resultant.de.
For more information, please contact
At QPR Software Plc:
Teemu Lehto, Vice President of Business Development
Email: Teemu.lehto[at]qpr.com
Phone: +358 405 460 202
At Marketing Resultant GmbH:
Harald Henn, CEO
Email: henn(at)marketing-resultant.de
Phone: +49 6131 46 34 21
More on QPR ProcessAnalysis and QPR ProcessAnalyzer at: http://www.qpr.com/services/qpr-process-analysis.htm