Transcom expands operations into Colombia

Luxembourg, 4 September 2013 – Transcom announced today that it will open a
contact center in Cali, Colombia, supporting the company’s strategy to expand in
fast-growing Latin American markets. The new site in Colombia will also
strengthen Transcom’s capability to offer near shore English and Spanish
-language services to North American clients, as well as offshore Spanish
-language services to clients in Spain.

Colombia continues to evolve quickly as an attractive location for the delivery
of customer care outsourcing services, providing a competitive cost structure, a
growing labor pool, government support and an expanding economy.

The investment for the new site amounts to €3.1 million. Transcom has signed a
contract with a current client covering 95 percent of the new site’s total
capacity, amounting to 525 seats. The Cali site is expected to begin operations
in November 2013, and the gradual ramp-up of contracted client volumes will
continue until the third quarter of 2014.

“The establishment of operations in Colombia will strengthen our position in
fast-growing local markets in Latin America, in addition to increasing our
offshore and near shore delivery capacity for clients in Spain and North
America. We believe that the demand for Spanish-language services in North
American markets is set to increase further in the years ahead, and Colombia is
in a good position to deliver high-quality services in a cost-effective way”,
commented Johan Eriksson, President and CEO of Transcom.

For further information, please contact:

Johan Eriksson, President and CEO
Telephone +46 70 776 80 22

Pär Christiansen, CFO
Telephone +46 70 776 80 16

Stefan Pettersson, Head of Group Communications
Telephone +46 70 776 80 88
About Transcom

Transcom is a global customer experience specialist, providing customer care,
sales, technical support and credit management services through our extensive
network of contact centers and work-at-home agents. We are 29,000 customer
experience specialists at 62 contact centers across 26 countries, delivering
services in 33 languages to over 400 international brands in various industry
verticals. Transcom WorldWide S.A. Class A and Class B shares are listed on the
NASDAQ OMX Stockholm Exchange under the symbols TWW SDB A and TWW SDB B.