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20. Mai 2020 09:00 ET | Quelle: Directly

Directly Adds $11 Million to Complete $31M New Round; Helps Companies Deliver Resilient Customer Support Operations

Additionally announces expanded platform capabilities and new partner ecosystem SAN FRANCISCO, May 20, 2020 (GLOBE NEWSWIRE) -- Directly, a leader in customer experience automation, today announced...
28. Januar 2020 09:00 ET | Quelle: Directly

Directly promotes Mike de la Cruz to CEO, announces record growth of customer experience automation platform

SAN FRANCISCO, Jan. 28, 2020 (GLOBE NEWSWIRE) -- Directly, a leader in customer experience automation, today announced the appointment of Mike de la Cruz to CEO. De la Cruz will continue the...
12. November 2019 08:00 ET | Quelle: Directly

Directly announces acquisition of AI start-up Kylie.ai

Acquisition of Kylie.ai expands Directly’s technical capabilities to include transactional use cases for customer support SAN FRANCISCO, Nov. 12, 2019 (GLOBE NEWSWIRE) -- Directly, a leader in...
04. Dezember 2018 09:00 ET | Quelle: Directly

Directly’s CX Automation Platform puts Experts at the Heart of AI

Microsoft partners with Directly to deliver better customer service; CX Automation boosts CSAT up to 10%, while resolving up to 40% ofsupport inquiries across all customers SAN FRANCISCO, Dec. 04,...