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Lost White House Emails Also Common Issue for U.S. Businesses
New Survey Reveals One-Third of Employees Use Personal Email Once or Twice a Week for Business Purposes; Nearly 60% Use Personal Email at Work When Email Is Down
| Source: MessageOne
AUSTIN, TX -- (MARKET WIRE) -- April 16, 2007 -- The current White House scramble to locate and
provide historical emails for legal discovery is also a common and growing
problem for U.S. businesses, revealed a new survey conducted by Osterman
Research, Inc., sponsored by MessageOne (www.messageone.com). The survey,
conducted this month, strongly suggests that corporate email storage and
retrieval is not well managed and with increasing legal requests for email,
that businesses and management are at risk.
The MessageOne Survey of Rogue Email Practices, by independent email
research firm Osterman Research, included interviews with employees working
in medium and large sized U.S. businesses around the country. The survey
found that the average employee sends and receives some 170 emails a day
while at work, and revealed that 33% of them use personal email accounts at
least once or twice a week for business purposes -- 17% of those do so
every day. Furthermore, 15.7% of respondents admitted to using their
personal email to avoid corporate review or retention of their messages.
According to industry analyst Michael Osterman, President of Osterman
Research, "With the increasing importance of email as a business
communications tool, the fact that employees are conducting business
through outside email accounts leaves businesses with no formal record of
those emails vulnerable to all sorts of risk. This underscores the
tremendous importance for businesses to ensure they are covered with a
strong email archiving solution that stores, tracks and locates all of an
organization's email."
Additionally, the survey showed that when the corporate email system goes
down, 60% of employees use a personal email account to conduct business
communications. "The question for IT managers is how do you account for
business emails sent when the corporate email system is down," asked
Osterman. "Management must address how to recover those lost emails,
because it is certain that eventually the corporate email system will go
down. These survey results reinforce the critical need to have reliable
email continuity in place to eliminate the need for employees to resort to
outside email."
MessageOne, the sponsor of the survey, is the leading provider of managed
services for email management, archiving and business continuity. "As email
use has really taken off, we have observed a growing disconnect between
executives, IT management and employees about how and when email is used,
tracked and stored," explained MessageOne President and CEO Satin
Mirchandani. "It is time for all organizations to gain control of email
management, including email continuity and archiving. With best of class
email archiving, businesses can proactively control message retention and
deletion in accordance with government regulations."
Other data revealed in the survey included a high level of end user
reliance on corporate email: 40% of those surveyed said that they would
find it intolerable to have more than one hour without email, while 11%
said the same for ten minutes and 4.9% for only one minute.
About MessageOne
Headquartered in Austin, Texas, MessageOne is a leading provider of managed
services for email management, archive, and business continuity. The
Company's Email Management Services (EMS) provides comprehensive email
archiving, continuity, recovery, security, and storage management for
enterprise email systems. In addition, MessageOne's AlertFind™ provides
guaranteed emergency notification and escalation to help companies protect
their employees during any crisis or disaster. More than 1,200 customers
around the world depend on MessageOne for its award-winning managed
services. For more information, please visit www.messageone.com.
About Osterman Research
Osterman Research (www.ostermanresearch.com) was founded by Michael
Osterman in 2001. Since that time, the company has become one of the
leading analyst firms in the messaging and collaboration space, providing
research, analysis, white papers and other services. The core of Osterman
Research's capabilities is its market research panel of IT professionals
and end users that are regularly surveyed on a variety of topics related to
email, instant messaging, spam, collaboration, security, storage,
archiving, data retention, compliance and other areas.