Contact Information: University of Kansas Contact Charlette Blubaugh Assistant Athletics Director of Ticket Operations Tel: 785.864.7146 Email: University of Connecticut Contact Kyle Kravchuk Assistant Director of Athletics/Ticket Operations Tel: 860.486.2724 Email: Paciolan Contact Shaw Taylor Marketing Director Tel: 949.823.1767 Email:
Paciolan Powers College Football Season Renewal Programs
Client Renewal Rates Approach 50% for Participating Colleges Increasing Online Revenue
| Source: Paciolan
IRVINE, CA--(Marketwire - June 28, 2007) - Paciolan announced today the status of its 2007
Football Season Renewals program. Seventy-five of Paciolan's college
athletics clients participated in a closely managed effort to successfully
sell season ticket renewals for the 2007 football season. In aggregate,
our clients realized an online adoption rate of 49%. The program began in
late January on the heels of the Bowl Championship Series and is now
winding down.
To realize optimal results from their football season renewal program,
colleges relied on the power of Paciolan's email marketing system, PACMail,
which is integrated with the core ticketing system. Graphically rich emails
communicated the start of the 2007 football season renewal program to
season ticket holders requesting them to renew. Shortly thereafter a second
email was sent reminding season ticket holders to renew as well as a final
reminder hours before the season renewal deadline approached. Prior to
using PACMail, most clients relied largely on standalone, text-based
bulk-mail to promote season renewals which generated significantly lower
response and online renewal rates.
"Jayhawks Football didn't qualify for the BCS and key players were leaving
the program making the 2007 football season renewals program challenging,"
stated Charlette Blubaugh, Assistant Athletics Director of Ticket
Operations for Kansas. "To drive incremental ticket sales we opted to
offer priority points to incent season ticket holders to renew. These
point-based promotions were designed to offer better seating for football
as well as high-demand Kansas basketball. These promotions served as a
terrific way to generate a significant number of incremental football
season ticket renewals."
"We benefited from a successful combination of the right incentive and
timely communication," said Kyle Kravchuk, Assistant Director of
Athletics/Ticket Operations at the University of Connecticut. "Email
marketing streamlined our renewal process for our first-time online users.
We offered our fans a discount on their order fees along with a chance to
win premium seats and a VIP parking pass for the game of their choice.
This promotion led to a huge success with 66% of season ticket holders
renewing online in this our inaugural year offering online renewals."
"As the Internet continues to reach more and more consumers, we continue to
realize greater results when helping our college clients meet their renewal
goals," said Dave Butler, CEO of Paciolan. "Paciolan's fully integrated
email marketing system in conjunction with well designed promotional offers
enables our clients to drive online season renewals and build loyalty
amongst their most important constituents -- season ticket holders and
donors."
About Paciolan
Founded in 1980, Paciolan is a leading ticketing enabler, providing
ticketing, fundraising and marketing technology solutions for top venues
across North America. Paciolan provides a wholly integrated infrastructure
that puts venues in direct control of their customer relationships, brands
and revenue potential. Primary markets include college athletics,
professional sports, performing arts, arenas and museums. Collectively,
Paciolan clients sell over 100 million tickets annually representing
approximately 25% of all live event tickets sold in the US. Paciolan is a
privately held corporation based in Irvine, California.
Visit www.paciolan.com for additional company information.