Contact Information: Deb Kline Avaya Media Relations 908-953-6179 klined@avaya.com
Avaya Unveils Industry's Most Affordable Unified Communications
Beginning at 15 Cents per Day per Employee -- Including Video -- New Unified Communications Solutions Enable Improved Customer Service, Speed Collaboration
| Source: Avaya Inc.
ORLANDO, FL--(Marketwire - March 17, 2008) - VoiceCon Booth 801 -- Avaya Inc., a global leader in business communications applications,
systems and services, today introduced the industry's most affordable Unified Communications
solutions, designed specifically for a new era of global, virtual business.
For as little as 15 cents per day per employee -- including video(1), Avaya
Unified Communications Solutions for remote workers and branch offices help
businesses address their top communications challenges to build a more
customer-focused, collaborative and profitable enterprise.
The new Avaya Unified Communications solutions provide essential tools for
the way employees work today, with proven, interoperable software, hardware
and services from Avaya and its partner ecosystem. The solutions enable
employees to become more productive and collaborative wherever they are
located, and allow businesses to extend customer service beyond the contact
center to include employees in branch and remote locations.
"Today, Avaya is introducing unified communications solutions that solve
real-business problems and drive customer loyalty," said Jorge Blanco, vice
president, Communications Solutions, Avaya. "These highly affordable
solutions allow companies to match a business need with a complete
solutions set of unified communications services, software and hardware
that quickly deliver significant improvements and ROI."
The new solutions are focused on role-based communications needs for
teleworkers, home agents, enterprise and small business mobile workers,
branch office integration, retail stores and branch banking. The solutions
introduced today are:
-- Unified Communications
Solutions for teleworkers and for
mobile workers provide a headquarters communication experience to
employees working from home or while mobile, helping to lowering costs
and enabling a more productive workforce.
-- Home Agent Solution allows
contact center operators to attract and retain qualified agents,
deliver a consistently high level of service while lowering costs.
--
Unified Communications for Small Business provides all employees of
a small business with a means to work remotely when needed and be
instantly accessible while outside the office.
-- Intelligent Branch
Solutions allow companies to integrate branch offices with
headquarters, contact centers and other company locations and quickly
bring new locations online, using the most effective deployment model.
-- Intelligent
Branch for Retail Stores solution secures a competitive edge by
retaining customers at the "moment of truth" before the sale is lost --
at the lowest deployment cost using existing infrastructure of call
boxes and retail devices.
-- Intelligent
Branch for Banking solution for tellers, financial advisors, and
customer service agents provides a consistent experience to all
customers -- in the branch, on the web, over the phone.
The Avaya Unified Communications solutions enable businesses to take a
targeted, yet systematic approach to accommodating a broad range of worker
profiles that delivers greater consistency and cost control. Designed to
simplify purchasing, implementation and management, the unified
communications solutions have been tested and assembled for maximum
effectiveness and ease of deployment, and help increase security,
regulatory compliance, business continuity and carbon reduction or "green"
initiatives.
"Across the industry, we are seeing companies seeking composite solutions,
designed for specific customer scenarios, that include hardware, software,
middleware and services," said Robert Mahowald, principal analyst, IDC. "We
believe those that can provide a 'shrink-wrapped' unified communications
package that solves specific business problems, has credibility in VoIP, a
large developer community and uses open standards that will be in the
position to really help businesses and organizations cut through the
complexity and clutter."
Harvest Fund Management: Unified Communications Solutions Ease the
Challenges of Rapid Growth
For Harvest Fund Management Co., Ltd. (Harvest), one of China's leading
fund management companies, Avaya Unified Communications Solutions for
remote and branch workers play a strategic role supporting the company's
investment performance, which has consistently beaten the industry average.
The solutions help the company improve customer service, collaboration and
operational efficiency. When Harvest needed to expand customer service
operations to more effectively handle the volume and complexity of
inquiries, Avaya's solutions enabled the company to seamlessly extend its
contact center operations to include branch and mobile workers and drive
first call resolution. Now, fund managers who are on the road can be
tapped as easily as if they are seated in the contact center when a
customer has a complex question about their fund. Avaya Meeting Exchange,
a multimedia conferencing system, helps Harvest to cost effectively share
the latest fund knowledge with branch workers, sales people as well as
channel partners. Real-time information delivered to financial advisors
via SMS push to their Avaya one-X Deskphone helps them stay on top of their
game.
"Rapid growth in our business created new communications challenges," said
Xiang Ningning, Deputy Director of IT Department of Harvest. "We needed to
provide our information workers with enhanced communications abilities,
strengthen sales force and channel partner training, and be more responsive
to customer inquiries. Avaya's innovative solutions meet our needs and
enhance customer service levels."
About Avaya
Avaya delivers Intelligent Communications solutions that help companies
transform their businesses to achieve marketplace advantage. More than one
million businesses worldwide, including more than 90 percent of the FORTUNE
500®, use Avaya solutions for IP telephony, unified communications, contact
centers and communications-enabled business processes. Avaya Global
Services provide comprehensive service and support for companies, small to
large. For more information, visit the Avaya Web site at
http://www.avaya.com.
(1) Unified Communications for Teleworkers includes video and is available
for 15 cents per day per employee with costs spread over a three-year
period.