eLoyalty Announces New Customer Experience Alerting Capability

LAKE FOREST, IL--(Marketwire - May 27, 2008) - eLoyalty Corporation (NASDAQ: ELOY), a leading enterprise customer relationship management services and solutions company, today announced a new Behavioral Analytics™ capability that automatically creates alerts to identify customers who have significant customer service issues.

Using this new Behavioral Analytics™ functionality, eLoyalty's clients are able to automatically identify customers who have multiple unsatisfactory contact center interactions over a short period of time. In addition, this new software will identify customers who are transferred multiple times in one interaction, or who were upset and require a follow up call or email. These new capabilities will enable Behavioral Analytics™ customers to rapidly identify and remedy previously unidentified customer experience issues, as well to better understand first call resolution rates and patterns.

These unique capabilities leverage eLoyalty's linguistic based Human Behavioral Model, telephony and computer telephony integration, as well as large data set aggregation. These new capabilities will be delivered and supported as a managed service by eLoyalty.

About eLoyalty

eLoyalty helps its customers achieve breakthrough results with revolutionary analytics and advanced technologies that drive continuous business improvement. With a long track record of delivering proven solutions for many of the Fortune 1000, eLoyalty's offerings include Behavioral Analytics™, Integrated Contact Solutions and Consulting Services, each of which enables focused business transformation.

Safe Harbor Statement

This press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding anticipated financial results and other matters that are not strictly historical in nature. These forward-looking statements are based on current management expectations, forecasts and assumptions, and are subject to risks and uncertainties that could cause actual results to differ materially from those expressed or implied by the forward-looking statements. The risks, uncertainties and other factors that might cause such a difference include those described under "Forward-Looking Statements" and "Risk Factors" in eLoyalty's Form 10-K, Form 10-Q and other filings with the U.S. Securities and Exchange Commission. Readers are cautioned not to place undue reliance on forward-looking statements. They reflect opinions, assumptions and estimates only as of the date they are made, and eLoyalty Corporation undertakes no obligation to publicly update or revise any of these forward-looking statements, whether as a result of new information, future events or circumstances or otherwise.

Contact Information: Contact: eLoyalty Corporation Kelly Conway President and Chief Executive Officer (847) 582-7200