BOSTON, MA--(Marketwire - June 19, 2008) - NelsonHall, the leading independent business
process outsourcing (BPO) analyst firm, today announced the availability of
its latest research entitled "Cross Border Payment Process Outsourcing
Assessment and Forecast" authored by Andy Efstathiou, Research Director at
NelsonHall. This report is a comprehensive assessment of cross border
payment process outsourcing (cross border payment BPO) services globally
and recommendations for vendors in addressing this market.
Efstathiou commented, "Cross border payment BPO services currently are
delivered by specialized providers, from local delivery centers targeted to
specific countries. Increasing regulatory harmonization and business
globalization is driving the provisioning of cross border payments services
to vendors who can standardize systems, deliver from centralized
facilities, and differentiate on business and market intelligence."
Five distinct findings revealed in the NelsonHall research report are:
-- Cross border payment service providers deliver increasingly
standardized payment execution processes across a wider variety of
geographies, enhanced with greater variety of attached data. The key
capability for a cross border payments provider is the ability to deliver
ubiquitously, with increased attached data, and deliver improved insights
on that data. Necessary skills are therefore less payment execution
specific than data specific.
-- Merchant acceptance processing services are the highest growth area in
outsourced payments, and most merchants, especially in Europe, are
expanding across country borders. Payment services that support customer
acquisition, especially travellers, is increasingly important.
-- Client perception of "best choice" in cross border payments vendors is
changing from a best vendor for a target country to best vendor for global
delivery. Ubiquity of vendor presence is increasingly important.
-- Key areas of growth are in card payments, debit transactions, and
investment remittances.
-- Clients are looking for vendors who can deliver standardized systems
from centralized facilities coupled with business and market intelligence.
-- Expansion of geographic scope by existing clients will be a key
feature of the cross border payments market in the next year.
NelsonHall's research also supports the conclusion that globalization is
leading clients to want improved consistency of payment execution and
business intelligence across a wider range of geographies. Clients are
outsourcing cross border payment processing services to adapt their
operations rapidly to capture earnings opportunities in emerging markets.
The rapid growth in global trade coupled with regulatory harmonization in
many regions will drive cross border payments volumes; NelsonHall forecasts
that the global cross border payment process outsourcing market will grow
at twenty per cent per annum over the next five years to reach $17.2 Bn by
2012. "Banks and enterprises want to address emerging market opportunities,
which are very difficult to accomplish using traditional platforms and
in-house methods. Vendors need to respond to this opportunity with cost
effective payment services that include business intelligence features that
help clients build their businesses," said Efstathiou.
NelsonHall's study utilizes a combination of user interviews and vendor
research to address topics such as cross border payment processing issues
and challenges faced by organizations, organization usage of business
intelligence and loyalty program services and the benefits sought from
third party provisioned cross border payment services and vendor selection
criteria. The report was written specifically for market managers
developing strategies to target segments of the cross border payment
processing outsourcing market, and executives researching vendor
capabilities before making purchasing decisions.
The "Cross Border Payment Process Outsourcing Assessment and Forecast" is
available now as part of NelsonHall's Banking Sourcing program. Information
about this program is available by contacting the following NelsonHall
representatives:
-- Rob Hughes: rob.hughes@nelson-hall.com or +1 617-520-6699
-- Paul Connolly: paul.connolly@nelson-hall.com or +44 (0) 870-770-5967
About NelsonHall
Founded in 1998, NelsonHall is the leading global independent analyst firm
in Business Process Outsourcing (BPO). The company provides buy-side and
sell-side organizations with deeper research and analyses in major BPO
disciplines than any other research firm in the world. These include
Finance and Accounting, Human Resources, Procurement, Banking, Insurance,
Government and Customer Management Services. The company's
subscription-based model provides subscribers with robust market analyses,
case studies, vendor assessments, contract analyses, market reports and
access to a content-rich BPO contracts database. The firm covers a wide
range of industries, including financial services, government and utilities
sectors, and tracks worldwide and regional BPO activity. For more
information on NelsonHall, please visit
www.nelson-hall.com.