Contact Information: Press Contact: Rachel Shelton Eastwick Communications Tel: +650-480-4069 rshelton@eastwick.com
ShoreTel Receives CustomerSat ACE Awards for Second Year in a Row
ShoreTel Honored for Outstanding Achievement in Overall Customer Satisfaction and Technical Support Satisfaction
| Source: ShoreTel
SUNNYVALE, CA--(Marketwire - December 3, 2008) - ShoreTel® (NASDAQ : SHOR ), a leading
provider of Pure IP Unified Communications (UC) solutions, today announced
it has received two prestigious 2008 CustomerSat Achievement in Customer
Excellence (ACE) Awards, which certify, acknowledge, and celebrate
outstanding achievement in Overall Customer Satisfaction and Technical
Support Satisfaction. The CustomerSat awards demonstrate both rigorous
application of customer feedback processes and outstanding performance as
measured by those processes.
NEWS HIGHLIGHTS
-- This is the second year in a row ShoreTel has received an ACE award for
Overall Customer Satisfaction.
-- This year, ShoreTel also won an ACE award for Technical Support
Satisfaction.
-- ShoreTel's continued top ranking in customer satisfaction surveys has
made it one of the fastest growing providers of distributed UC solutions
globally. With ShoreTel's easy-to-use and extremely reliable and scalable
IP-based UC solutions, businesses are seamlessly integrating communications
with their business processes, creating a more productive and collaborative
enterprise.
-- ShoreTel has also recently won:
- A 2008 INTERNET TELEPHONY Excellence Award from TMC®
- "Best Overall VoIP Provider" in the Nemertes
PilotHouse Awards for Unified Communications and Collaboration
- A 2008 Unified Communications TMC Labs
Innovation Award
-- ShoreTel's distributed architecture extends enterprise-class voice
services to every office and outpost, keeping employees fully connected
wherever they go. The IP-based ShoreTel UC solution delivers immediate
results and can be easily expanded and customized for industry-specific
needs, whether healthcare, government, retail, education, manufacturing or
financial.
-- ACE Award Selection Criteria - Qualifying performance is a combination
of customer satisfaction, mean scores and top-box rating percentages
maintained during the year. CustomerSat ensures the survey processes on
which metrics are based are rigorous, defensible and repeatable. For more
information, visit www.customersat.com/Services/aceawards.asp.
QUOTES
John Chisholm, executive VP of MarketTools and general manager of the
CustomerSat business: "We are delighted to recognize ShoreTel for its
commitment to achieving the highest levels of customer satisfaction. Other
measures come and go, but satisfaction is the most enduring and consistent
predictor of customer loyalty, which translates into revenue and long-term
profitability. The CustomerSat ACE Award validates ShoreTel's ability to
deliver on its promise to customers."
John W. Combs, chairman, president and CEO, ShoreTel: "Winning a
CustomerSat award for Overall Customer Satisfaction for the second year in
a row is proof that when we talk about our 'raving fans,' we aren't
exaggerating. ShoreTel measures customer satisfaction performance daily,
and offers both its employees and partners valuable incentives to ensure
that every customer is delighted. ShoreTel and its vast network of partners
are committed to delivering proven excellence with products and services
that do everything they promise, and more."
Walter Weisner, vice president of global services, ShoreTel: "We pride
ourselves on creating and delivering the finest world-class products and
experiences in the Pure IP unified communication marketplace. ShoreTel is
excited to have received, for the second year in a row, the ACE Overall
Customer Satisfaction award and delighted to add the ACE award for
Technical Support Satisfaction. Our entire focus is on working with
customers to provide them with cost-effective, easy-to-use solutions that
meet their day-to-day needs and long-term communication goals, while also
ensuring reliability, scalability and excellent customer service."
For detailed information on ShoreTel products and features, click here.
RELATED LINKS & CONVERSATION
-- ShoreTel
Customer Success Stories
-- ShoreTel
Features
-- ShoreTel blog
-- ShoreTel awards
About CustomerSat
CustomerSat, a MarketTools Company, is the leading provider of enterprise
solutions for measuring, analyzing and managing enterprise-wide action
based on customer satisfaction and loyalty feedback. With advanced
technologies and proven market research techniques, CustomerSat delivers
feedback solutions for service and support, sales and marketing, HR,
channel and partner management, IT, Web site operations and e-commerce,
supply chain management and investor relations. CustomerSat is
headquartered in Mountain View, Calif., with offices in North America and
Europe. For news, product demonstrations and other company information,
visit www.CustomerSat.com or call 1.800.372.7772.
About ShoreTel, Inc.
ShoreTel, Inc., (NASDAQ : SHOR ) is a leading provider of Pure IP Unified
Communications solutions. ShoreTel enables companies of any size to
seamlessly integrate all communications -- voice, video, messaging and data
-- with their business processes. Independent of device or location,
ShoreTel's distributed software architecture eliminates the traditional
costs, complexity and reliability issues typically associated with other
solutions. ShoreTel continues to deliver the highest levels of customer
satisfaction, ease of use and manageability while driving down the overall
total cost of ownership. ShoreTel is headquartered in Sunnyvale,
California, and has regional offices in the United Kingdom, Sydney,
Australia and Munich, Germany. For more information, visit www.shoretel.com
or call 1-877-80SHORE.