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City of Richardson Creates a Business Intelligence Community
BI Reporting From WebFOCUS to Help in Revitalization Efforts
| Source: Information Builders
NEW YORK, NY--(Marketwire - May 11, 2009) - Information Builders, the leader in business intelligence (BI)
solutions, today announced that the City of Richardson, Texas, is using its
WebFOCUS BI platform to create a citywide reporting environment for departments as diverse as police,
finance, and human resources. WebFOCUS reports are being used by every
department in the city, helping city workers find the information they need
to better support revitalization projects.
With a population of about 100,000 citizens, the City of Richardson sought
to upgrade much of the city's infrastructure which included updating
information systems in addition to civic projects. Regarding IT, most city
departments were using out-of-date BI software from Crystal Reports. The
cumbersome reporting system made it difficult to access, combine, and
distribute information, delaying the city's revitalization projects. The
city needed a scalable reporting environment that could easily translate
large amounts of information into meaningful reports for decision-makers
across several departments.
The city turned to Information Builders WebFOCUS platform for an effective
reporting system that could accommodate Richardson's diverse needs. The new
system integrates reporting with GIS mapping from ESRI GIS software,
creating important visualization capabilities. After converting Crystal
Reports to WebFOCUS, city workers immediately experienced the benefits with
a variety of informative reports. Every department in the city currently
runs at least one WebFOCUS report, and many departments run several. In
total, more than 500 city workers depend on WebFOCUS to run between 150 and
200 reports.
"While Richardson works toward revitalization, there is an increased need
for timely, accurate information to help make real-time decisions regarding
city resources," said Eric Matthews, deputy CIO for the City of Richardson.
"With WebFOCUS, we put the right tools in place to improve citywide
communication and are reaching many of the city council's goals for
neighborhood improvements. To date, the reporting environment has provided
impressive ROI with savings in both time and money."
The City of Richardson is truly a business intelligence community. City
administrators use the BI platform throughout departments including
accounting, budgeting, building inspection, municipal court, police, fire,
and neighborhood protection. Some departments, such as Neighborhood
Services, have even created external reports for the general public. The
group, charged with enforcing city codes and enhancing communication with
citizens, uses WebFOCUS to maintain a running history of citations for
citizens to view. WebFOCUS provides details about citations issued and all
follow-up activity so that citizens can see, for example, what inspectors
are doing about an abandoned car parked on a neighbor's lawn. Publishing
this type of information reassures citizens that, not only is the city
writing tickets, but also following through on neighborhood issues until
they are resolved.
WebFOCUS is a vital tool for Richardson's fire and police departments. The
fire stations use reports to track the operational status of fire hydrants.
This task was previously done manually, but now all stations share a
digital map linked to a database of information about the status of city
hydrants. Police chiefs throughout the city leverage a mobile reporting
environment that delivers relevant crime data to their BlackBerrys. For
example, officers can obtain information about the criminals being held in
the city's jail, including specific details of each person's incarceration.
Police and fire chiefs can also track active 911 calls with their mobile
devices, discovering the status of active patrol cars, fire trucks, and
ambulances.
"Cities like Richardson, with complex infrastructures, benefit enormously
from increased information access," said Gerald Cohen, CEO of Information
Builders. "The city was able to leverage business intelligence technology
from WebFOCUS to empower city officers and city employees to make
well-informed more timely decisions. These decisions are keeping
revitalization initiatives both on track and on budget. Staff members
across the city have the information they need to better support
revitalization efforts and run the city more efficiently."
About Information Builders
Information Builders' award-winning combination of business intelligence
and enterprise integration software has been providing innovative solutions
to more than 12,000 customers for the past 30 years. WebFOCUS is the
world's most widely utilized business intelligence platform. It provides
the security, scalability and flexibility needed at every level of global
extended enterprises. Its simplicity helps create executive, analytical,
and operational applications that reach dozens to millions of users.
Information Builders' iWay Software suite provides state of the art,
multi-purpose, pre-built integration components that address all SOA, application, data and information management
requirements. Its integration adapters have been adopted by the leading
software platform providers. Together, these products give Information
Builders' customers the ability to grow and innovate according to their
needs.
Information Builders' customers include most of the Fortune 100 and U.S.
federal government agencies. Headquartered in New York City with 90 offices
worldwide, the company employs 1,450 people and has more than 350 business
partners. More information is available at
http://www.informationbuilders.com.