BOSTON, MA--(Marketwire - July 7, 2009) - Top performing organizations are turning to
mobile field service tools and solutions to empower their field technicians
with access to timely and accurate information and workflows. This
increasing interest in mobility is aimed at fending off productivity, cost,
and customer expectation management-related pressures, according to a
recent research report titled "
Trends in Mobile Field Service: Empowering your Field
Technicians to Deliver Better, Faster Service," published by the
Aberdeen Group, a Harte-Hanks Company
(
NYSE:
HHS).
"Our research is tracking a heightened interest not only in the purchase of
mobile devices but also in the investment into mobile workflows and
functionalities enabled by fully connected applications," said Sumair
Dutta, senior research analyst, Aberdeen Group. "Respondents indicate that
67% of their workforces are equipped with a mobile device, as compared to
59% in 2008, and highlight increasing interest in providing technicians
with vital work order, scheduling, parts and contract management
information on these mobile devices."
Research findings in the
Trends in Mobile Field Service report indicate responding
firms have seen the following average improvements in key service
performance indicators since the adoption of mobile field service
solutions:
* A 21% reduction in mean time to repair
* A 13% decrease in overtime costs
* A 17% increase in service profitability
* A 22% boost in workforce productivity
The report also finds that leading service organizations are nearly two
times as likely as all others to be leveraging mobile field service
solutions with integrated work order management, scheduling and navigation
capabilities. In addition, leading firms are significantly more likely than
all others to actively integrate captured location information and
intelligence into their contract and parts management systems to drive
overall service delivery efficiency.
A complimentary copy of this report is made available due in part by the
following underwriters: Agentek, Psion Teklogix, MCC, Brother Mobile
Solutions, Inc., and TOA Technologies. To obtain a complimentary copy of
the report, visit:
http://www.aberdeen.com/link/sponsor.asp?cid=6041.
For additional access to complimentary
Service
Management Research, please visit
http://research.aberdeen.com/index.php/-service-management.
About Aberdeen Group, a Harte-Hanks Company
Aberdeen provides fact-based research and market intelligence that delivers
demonstrable results. Having queried more than 30,000 companies in the
past two years, Aberdeen is positioned to educate users to action: driving
market awareness, creating demand, enabling sales, and delivering
meaningful return-on-investment analysis. As the trusted advisor to the
global technology markets, corporations turn to Aberdeen™ for insights
that drive decisions.
As a Harte-Hanks Company, Aberdeen plays a key role of putting content in
context for the global direct and targeted marketing company. Aberdeen's
analytical and independent view of the "customer optimization" process of
Harte-Hanks (Information - Opportunity - Insight - Engagement -
Interaction) extends the client value and accentuates the strategic role
Harte-Hanks brings to the market. For additional information, visit
Aberdeen or call (617) 723-7890, or to
learn more about
Harte-Hanks,
call (800) 456-9748.
© 2009 Aberdeen Group, Inc., a Harte-Hanks Company
451 D Street, Suite 710
Boston, Massachusetts 02210-1928
Telephone: (617) 854-5200
Fax: (617) 723-7897
www.aberdeen.com
Contact Information: Media Contact:
Sumair Dutta
Aberdeen Harte-Hanks
(617) 854-5298
sumair.dutta@aberdeen.com