ShoreTel Ranked Number 228 Fastest Growing Company in North America on Deloitte's 2009 Technology Fast 500

Attributes Its 584 Percent Revenue Growth to Brilliantly Simple Solutions and an Obsession for Customer Satisfaction

SUNNYVALE, CA--(Marketwire - October 27, 2009) - ShoreTel, Inc. (NASDAQ: SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated Unified Communications (UC), today announced that it ranked number 228 on the Technology Fast 500, Deloitte LLP's ranking of 500 of the fastest growing technology, media, telecommunications, life sciences and clean technology companies in North America. Rankings are based on percentage of fiscal year revenue growth during the five-year period from 2004 to 2008. ShoreTel grew 584 percent during this period.

ShoreTel's CEO, John Combs, credits engineering ingenuity and customer satisfaction with the company's 584 percent revenue growth. "ShoreTel has a laser-like focus on providing easy-to-manage, simple-to-use solutions, on an architecture that is built for reliability and growth. Our growing list of raving fans is a testament to our success and the driving force behind our year-over-year growth in the UC market. As we enter 2010, the number of ShoreTel customers is set to well exceed 11,000 as we continue to deliver brilliantly simple solutions to businesses worldwide."

Recent product and deployment announcements underscore ShoreTel's continued success in 2009. The company recently announced ShoreTel Contact Center 5.1, the latest version of its application suite designed for contact centers around the world. ShoreTel Contact Center 5.1 includes support for seven additional languages and includes advanced reporting features that help dramatically improve customer service while reducing deployment and maintenance costs.

ShoreTel's 2009 deployments have proved highly popular across multiple verticals, ranging from the educational market to sports organizations and government entities: Verizon Center; Grande Cache Coal Corporation; the City of Richmond, Calif.; Hidalgo County, Texas; InfoBunker, LLC; and the San Francisco Giants, are a few examples among many others.

Technology Fast 500 Selection and Qualifying Criteria

Technology Fast 500 provides a ranking of the fastest growing technology, media, telecommunications, life sciences and clean technology companies in North America. This ranking is compiled from nominations submitted directly to the Technology Fast 500 Web site, and public company database research conducted by Deloitte LLP. Technology Fast 500 award winners for 2009 are selected based on the percentage of fiscal year revenue growth during the five-year period from 2004 to 2008.

To be eligible for Technology Fast 500 recognition, companies must own proprietary intellectual property or proprietary technology that contributes to a significant portion of the company's operating revenues. Technology Fast 500 award eligibility requirements include a base-year operating revenues of at least $50,000 USD or CD, and current-year operating revenues of at least $5 million USD or CD. Additionally, these revenues must have more than doubled between 2004 and 2008. Also, companies must be in business for a minimum of five years, and be headquartered within North America.


-- ShoreTel Customer Success Stories

-- ShoreTel blog

-- ShoreTel awards

About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany.

Contact Information: Press Contact: Rachel Shelton Eastwick Communications Tel: +650-480-4069

John Combs, ShoreTel Chief Executive Officer ShoreTel products(hi-res version here)