The Kenexa Research Institute Asks: Does an Organization's Leadership Team Really Affect Employee Satisfaction?
In the U.S., 54% of Employees Feel Their Senior Leadership Team Is Effective
| Source: Kenexa
WAYNE, PA--(Marketwire - January 27, 2010) - Research conducted by the Kenexa Research Institute (KRI), a
division of Kenexa® (NASDAQ : KNXA ),
a global provider of business solutions for human resources, evaluated
workers' views of their organization's senior leadership team. According to
the latest research, an organization's senior leadership team has a
significant impact on its employees' overall opinions of the company and
engagement levels, which have been linked to both earnings per share and
total shareholder return. The data come from an analysis of the
WorkTrends™ database, an annual survey of worker opinions conducted by
KRI.
The latest results indicate that the global rating of senior leadership as
effectiveness is 51%. Employees in India (69%), Brazil (59%) and the United
States (54%) report the highest ratings of leadership effectiveness
followed by those in China (53%) and Canada (52%). Workers in Japan (33%)
reported the lowest ratings. Employees' evaluations of their organization's
leadership team are driven by the extent to which senior managers gain
employees' confidence through their decisions, actions and communications,
keep employees well informed regarding company direction, and are seen as
having the ability to deal with the organization's challenges.
Employees in the United States believe their senior leadership teams are
effective because leadership is viewed as trustworthy, employees are kept
well-informed, leadership demonstrates that quality and improvement are
important, the company strives to serve its multiple stakeholders and
employees have confidence in the future of the organization.
For all workers studied, a strong organizational leadership team has a
significant impact on its employees' engagement levels. Employee engagement
is the extent to which employees are motivated to contribute to
organizational success, and are willing to apply discretionary effort to
accomplishing tasks important to the achievement of organizational goals.
Engaged employees favorably rate their pride in their organization,
willingness to recommend it as a place to work and their overall job
satisfaction.
Additionally, employees with positive opinions of their leadership team
state a much higher intention to stay with the organization versus those
who are dissatisfied. Those who favorably rate their leadership teams are
also much more likely to have confidence in the organization's future and
feel that they have a promising future with the company.
"These findings reinforce the importance of senior management's
communication with employees. Those teams that demonstrate a strong
emphasis on gaining employees' confidence through their decisions and
actions, keep employees well informed regarding company direction, and have
the ability to deal with the organization's challenges are the teams that
will build more highly engaged workforces and outperform their
competitors," said Jack Wiley, executive director, Kenexa Research
Institute.
About WorkTrends™
The Kenexa WorkTrends database is a comprehensive normative database of
employee opinions on topics including leadership, employee engagement and
customer orientation. Comparisons are available for workers from Brazil,
Canada, China, France, Germany, India, Italy, Japan, Russia, Saudi Arabia,
Spain, the United Arab Emirates, the United Kingdom and the United States.
About Kenexa
Kenexa® provides business solutions for human resources. We help global
organizations multiply business success by identifying the best individuals
for every job and fostering optimal work environments for every
organization. For more than 20 years, Kenexa has studied human behavior and
team dynamics in the workplace, and has developed the software solutions,
business processes and expert consulting that help organizations impact
positive business outcomes through HR. Kenexa is the only company that
offers a comprehensive suite of unified products and services that support
the entire employee lifecycle from pre-hire to exit. Additional information
about Kenexa and its global products and services can be accessed at
www.kenexa.com.