The State of Travel and Entertainment Expense Management

New Study Finds That Enterprises Are Beginning to Look at Expense Management Strategically

BOSTON, MA--(Marketwire - March 16, 2010) - Business travel, for years, has often been considered a "sunk cost" by enterprises around the globe. However, in the midst of economic recovery, organizations are beginning to view their expense management programs and processes in a more strategic light, according to a new research study published by Aberdeen, a Harte-Hanks Company (NYSE: HHS).

"The State of Travel and Entertainment" research report, which gauged the programs, processes, and performance of nearly 175 enterprises, found that organizations perceive expense management to be a mid-level strategic function that can drive moderate value to the overall enterprise. This is a sharp, fresh view of thinking from the decades spent managing expenses as an unavoidable cost of conducting business.

"T&E expenses account for nearly $24 million a year for the average enterprise," said Christopher Dwyer, research analyst, Aberdeen. "With enterprises reinstating travel budgets and conducting business on a global scale, there is heightened organizational awareness to the benefits of controlling spending on this category and managing the complexities of T&E expenses in a strategic manner."

The new study found that over half (53%) of organizations currently place a high priority on expense management in current economic conditions. "The State of T&E Expense Management" also highlighted the performance and strategies of performance-leading enterprises, that have achieved a 31% higher rate of policy compliance than all other enterprises and have generated an 80% reduction in expense-processing costs. These top-performers are:

-- Nearly 50% more likely than all other enterprises to hold instantaneous
   visibility into Travel and Entertainment (T&E) spending against budget
-- 43% more likely to regularly audit expense reports
-- 20% more likely to influence a formal sourcing program

A complimentary copy of this report is made available due in part by the following underwriters: Concur, Coupa and Infor. To obtain a complimentary copy of the report, visit:

Visit for additional access to complimentary Global Supply Management Research.

About Aberdeen Group, a Harte-Hanks Company

Aberdeen provides fact-based research and market intelligence that delivers demonstrable results. Having queried more than 30,000 companies in the past two years, Aberdeen is positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen for insights that drive decisions.

As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen or call (617) 854-5200, or to learn more about Harte-Hanks, call (800) 456-9748.

© 2010 Aberdeen Group, Inc., a Harte-Hanks Company
451 D Street, Suite 710
Boston, Massachusetts 02210-1928
Telephone: (617) 854-5200
Fax: (617) 723-7897