Cherwell Software Cited as ITSM "Emerging Leader" by Independent Research Firm

COLORADO SPRINGS, CO--(Marketwire - March 24, 2010) -  Cherwell Software, Inc. ("Cherwell"), the developer of Cherwell Service Management™, today announced that its company was among the select companies that Forrester Research, Inc. invited to participate in its research report titled, "Market Overview: IT Service Management Support Tools." In this Market Overview, published March 22, 2010, Cherwell Software is cited by Forrester as an "Emerging Leader" in the IT Service Management enterprise space.

The report defines an Emerging Leader as, "These service desk management vendors have less visibility, less market share, and in some cases limited geographic coverage, but their scalability and functionality reach that of the megavendors. These vendors focus on the IT service desk customer and creating solutions that can be implemented relatively quickly. The solutions of these vendors have solid product functionality and features at a very competitive price."
"We are honored that Forrester considers us an Emerging Leader," said Vance Brown, CEO of Cherwell Software. "Since our inception we have focused on providing organizations with enterprise power at an affordable price."

Brown continues, "Traditional IT organizations are evolving. Our customers will attest that the unparalleled ability to easily configure our Cherwell tool, together with its ease of use, affordable price, and choice in deployment (either On-Premise or On-Demand SaaS) are making us a market leader."

The Forrester Report not only segmented the various Service Management Tools, it also discusses the changing role of the Service Desk and reviewed some of the key technologies being offered in leading Service Management Tools today.

Download a complimentary copy of this independent research report by clicking on this link.

About Cherwell Software, Inc.
Cherwell Software is the developer of Cherwell Service Management™ -- an integrated service management software solution for IT and support professionals. Cherwell Service Management was designed, from the ground up, using Microsoft's .NET technology and out-of-the-box Pink Elephant verified ITIL best practices. With fully-integrated modules, Cherwell Service Management provides a holistic approach to service management, allowing IT and support departments to align themselves with the businesses they support. Some of Cherwell's satisfied customers include TV Guide, The Weather Channel, Ent Federal Credit Union, The University of Cal State Fresno and

Headquartered in Colorado Springs, Cherwell Software was founded, and is managed, by a team of industry experts -- including the former CEO of FrontRange Solutions, the former Chief Architect of FrontRange's HEAT® and ITSM™ product lines, and the original founder and past CEO of the Help Desk Institute (HDI). We are passionate about customer care, and dedicated toward "building innovative technology built on yesterday values." Please visit for more information about Cherwell Software.

©Copyright 2010 Cherwell Software, Inc. All Rights Reserved. Cherwell Service Desk®, Cherwell Service Management™, the Cherwell logo and other Cherwell products, brands and trademarks are the property of Cherwell Software, Inc. Other products, brands and trademarks are property of their respective owners/companies. Any rights not expressly granted herein are reserved.

Contact Information:

Matthew Neigh
Channel & Marketing Manager
Cherwell Software, Inc.
Phone 719.386.7000 x235