Aberdeen Announces Preliminary Speaker Lineup for the Annual Chief Service Officer Summit

October 7-8 Event Will Convene Field Service, Operations, Customer Care and Customer Management Executives to Focus on the Value Delivered via a Fully Connected Service Enterprise

BOSTON, MA--(Marketwire - June 30, 2010) -  Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), today announced that several industry leading executives will participate as speakers for the 5th annual Chief Service Officer Summit, taking place October 7-8 in Boston, MA. 

The Summit will serve as a forum for service, operations, customer care and customer management executives to network and communicate the strategies necessary to successfully excel in any industry -- and in any economic climate.

Focusing on this year's theme The Fully Connected Service Enterprise, the Summit will present service executives with a blueprint to develop a tight bond between the service business and:

  • Organizational functions, such as sales, marketing, manufacturing, design;
  • Service resources, including labor, parts, equipment, vehicles, human resources; and
  • Customers, suppliers, and other external network partners.

Confirmed speakers currently include:

  • Cox Communications: Catherine Mitchell, VP Field Operations
  • JetBlue: Vicky Stennes, VP In-Flight Customer Experience
  • Pitney Bowes: Brian Stevenson, VP and GM Customer Care
  • Xerox: Marlene Bessette, VP Strategy and Customer Loyalty
  • Terumo Cardiovascular Systems: Stephen Wells, Director Service
  • Additional expert speakers will be announced shortly. 

"The Chief Service Officer Summit has become the highlight of the annual event calendar for service executives across all industries based on the best practices examined and networking opportunities made available each year at the event," says Sumair Dutta, Senior Research Analyst, Service Management, Aberdeen Group. "This year's event, supported by an expert speaker lineup, will offer attending service practitioners detailed insight into the specific processes and solutions that enable service organizations to build upon the foundations of sustainability and venture into the realm of complete organizational connectivity."

Current Summit Sponsors include FedEx; PTC; Agentek; Astea International; ClickSoftware; Single Source Systems, Inc.; TOA Technologies; and NetMotion Wireless.

Complimentary passes available for qualified service executives. To apply for a pass or nominate a speaker for the event, please contact sumair.dutta@aberdeen.com or visit: http://summits.aberdeen.com/index.php/cso.html

For summit sponsorship opportunities, visit CSO Summit Sponsorship Information.

Visit Research.Aberdeen.com for additional access to complimentary Service Management Research.

About Aberdeen Group, a Harte-Hanks Company
Aberdeen provides fact-based research and market intelligence that delivers demonstrable results. Having queried more than 30,000 companies in the past two years, Aberdeen is positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen for insights that drive decisions.

As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen or call (617) 854-5200, or to learn more about Harte-Hanks, call (800) 456-9748.

(C) 2010 Aberdeen Group, Inc., a Harte-Hanks Company
451 D Street, Suite 710
Boston, Massachusetts 02210-1928
Telephone: (617) 854-5200
Fax: (617) 723-7897