REDWOOD CITY, Calif., May 29, 2012 (GLOBE NEWSWIRE) -- Support.com (Nasdaq:SPRT), a provider of technology support services and software for consumers and small business, today announced it will present at the 16th annual Parks Associates CONNECTIONS: The Digital Living Conference and Showcase, co-located with TIA 2012: Inside the Network, June 5-7 at the Gaylord Texan, Dallas, Texas.
Presenting for Support.com is James Morehead, vice president of Product Management and User Experience, who will participate in the panel, "The Evolution of Customer Care: Technical Support and Beyond", on Tuesday, June 5th at 11:15 AM.
Mr. Morehead will discuss the latest innovations in the delivery of consumer tech support, and how major brands leverage it to differentiate, drive customer loyalty, and create incremental revenue.
As competition increases among retailers, OEMs, service providers, and other stakeholders, customer service becomes increasingly important in attracting and retaining customers. The panel will examine the elements of successful care and support services and the steps to move the customer experience beyond "one-off" approaches to more holistic offerings.
CONNECTIONS focuses on innovative solutions for the connected consumer and leading strategies to monetize digital content, mobile applications and services, value-added services, connected consumer electronics, gaming, advertising and home systems.
"Support.com is an excellent addition to our lineup of speakers addressing the changing dynamics of this converging marketplace," said Stuart Sikes, president, Parks Associates. "CONNECTIONS will feature insights from over 100 companies developing new solutions for the connected home, providing attendees with case studies of new deployments, research trends, and direction for the industry."
About Support.com
Support.com, Inc. (Nasdaq:SPRT) provides technology services and software for consumers and small business. The Support.com® Personal Technology Experts® provide a quick, cost-effective and stress-free technology support experience over the Internet and the phone using the Company's advanced technology platform. Support.com also offers a wide range of easy-to-use software products that detect and repair common computer problems and optimize performance and security. Support.com offers programs through many of the nation's leading retailers, broadband service providers, software vendors and PC/CE OEMs, and provides software to over a million consumers and small businesses. For more information please visit us at: www.support.com, www.facebook.com/support.com, or http://twitter.com/support_com.
Support.com, Inc. is an Equal Opportunity Employer. For more information, visit http://www.support.com/about/careers.
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