HOUSTON, Aug. 16, 2012 (GLOBE NEWSWIRE) -- Champion Energy Services (www.championenergyservices.com) again ranks highest in customer satisfaction among Texas residential retail electricity providers (REPs), according to the J.D. Power and Associates 2012 Texas Residential Retail Electric Provider Customer Satisfaction StudySM released yesterday. This marks the third consecutive year for Champion Energy to receive the top ranking and also makes Champion Energy the only REP in Texas to receive the prestigious award three times during the study's five-year history.
The J.D. Power and Associates study measures customer satisfaction with REPs in Texas by examining four key factors: price, billing and payment, communications and customer service. Champion Energy's overall satisfaction score was 756 on a 1,000-point scale, earning the company the highest score amongst its competitors and the highest overall satisfaction score since the study commenced.
"The J.D. Power and Associates ranking is a coveted honor, and it reflects the value of Champion Energy's customer-focused business model," said Scott Fordham, president and chief executive officer of Champion Energy. "Our around-the-clock customer care is structured to address the wide spectrum of needs of the company's valued customers, and the findings of the 2012 J.D. Power and Associates study reflect Champion Energy's unwavering dedication to providing exemplary customer care and further solidify the company's focus on a consistent positive customer experience."
According to the Public Utility Commission of Texas, approximately 58 percent of the 5.7 million eligible Texas residential customers were served by the non-utility affiliated retail electricity providers as of March 31, 2012.
"Since electricity deregulation in Texas in 2002, consumers have become increasingly price sensitive, and they have also become exceptionally rate savvy," said Fordham. "In the interest of transparency and to our customers' advantage, Champion Energy avoids short-term teaser rates and tricky gimmicks that often lead to unexpected rate increases. Our focus is on being dependable, consistent and communicative about contract terms and timely renewals, and Champion Energy's 21-point margin in the price category of the recent J.D. Power and Associates study reflects the significant value of our fixed-rate plan model."
About Champion Energy Services
www.championenergyservices.com
Houston-based Champion Energy Services is one of the fastest-growing and largest retail electric providers (REPs) in the nation and one of the top REPs never to have been affiliated with a utility. Champion Energy currently serves residential, governmental, commercial and industrial customers in deregulated electric energy markets in Texas, Illinois, Pennsylvania, Ohio, New Jersey and Maryland and recently began serving natural gas customers in Illinois. The company has ranked "Highest in Residential Customer Satisfaction with Retail Electric Service, Three Years in a Row" according to the J.D. Power and Associates 2010-2012 Texas Residential Retail Electric Provider Customer Satisfaction Studies℠.* Backed by the financial strength of Texas-based Crane Capital and EDF Trading North America, LLC, the company currently serves more than 1.3 million residential customer equivalents, with a peak load near 2,600 megawatts. PUCT No. 10098, PA PUC license A-2009-2124113, Ohio PUC certificate 09-166E(1), Illinois (ICC) docket 10-0168, New Jersey BPU license ESL-0082 and Maryland IR-2196.
* For J.D. Power and Associates award information, go to www.jdpower.com.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, web intelligence and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car review and ratings, car insurance, health insurance, cell phone ratings and more, visit http://JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
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