Tone Announces New ReliaTel VoIP and UC Management for Microsoft Lync

Delivers End to End Monitoring and Management of Performance, Quality, and Service Levels for Microsoft Lync Voice, Messaging, and Conferencing Resources

ANAHEIM, CA--(Marketwire - Oct 1, 2012) - Tone Software Corporation, a leading provider of comprehensive voice quality and network monitoring and management software for converged telecommunications and IT infrastructures, today announced that the latest release of its ReliaTel® VoIP and Unified Communications (UC) Service Assurance solution, 4.1, now offers proactive monitoring and management for Microsoft® Lync® UC environments.

A Growing Trend
The adoption of Microsoft Lync as a UC platform is growing exponentially, with Microsoft reporting the platform experienced a 250 percent growth rate overall this year. Many enterprises view Lync as a cost effective strategy to incorporate unified communications into their existing IPT environment utilizing their existing Windows® network architecture, and their users' existing desktop resources. While this strategy can yield significant ROI, it also creates additional strain on the IP network, and the system resources of every Lync user's desktop -- a strain that can seriously jeopardize the expected UC benefits of collaboration, unified messaging and increased user productivity.

The new ReliaTel VoIP and UC Management solution for Microsoft Lync proactively manages the entire Lync UC environment, inclusive of the underlying IPT network, primary VoIP switch, third party SBCs and network transport devices, end users' desktop resources, and users' softphone call quality. Enterprises embracing Lync as their UC platform can now leverage ReliaTel's real-time multi-platform management to achieve true centralized management of quality, performance and capacity across their entire VoIP and Lync UC environment - all through a central pane of glass.

"ReliaTel for Lync addresses the needs of operations teams requiring visibility into Lync-driven UC quality and service levels," noted Amit Kapoor, director of strategic technology for Tone. "Leveraging ReliaTel's core competency of multi-platform VoIP and UC management, the new 4.1 release delivers not only deep visibility over Lync UC services, but also additional real-time performance dashboards and expanded QoS trending reports for both Avaya and Cisco, providing deeper operational intelligence across the entire communications ecosystem," he stated.

As noted by Kapoor, the latest ReliaTel release also includes deeper Avaya RTCP QoS reports and Cisco QoS reports that deliver extensive quality trending metrics to help users identify recurring quality patterns and issues, and their root cause. In addition, ReliaTel 4.1 offers expanded Cisco Performance Dashboards that provide users with dynamic graphical displays of Cisco real-time metrics, including call activity, registered devices, channel activity, and port activity. Through these combined Avaya, Cisco and Lync capabilities, ReliaTel 4.1 delivers an end-to-end solution that empowers voice and network teams to more effectively ensure UC service levels.

Benefits for MSPs
For MSPs, the ReliaTel Lync management capabilities open additional doors into client sites integrating Microsoft Lync into their environment, enabling service providers to easily expand their service portfolio to offer management services over a broader range of UC technologies -- without increasing their operational overhead or service delivery costs. Combined with ReliaTel's multi-vendor, multi-platform management support, multi-tenant design, and deep VoIP QoS monitoring and analytics, the solution provides a single, centralized platform that MSPs can leverage to deliver full management services that consistently meet and exceed SLAs without the need to increase support staff or purchase multiple tools. 

ReliaTel 4.1 is available immediately. Please visit for more information.

About Tone Software
Tone Software Corporation is a global provider of comprehensive network monitoring and management solutions for converged telecommunications and IT infrastructures. Tone's ReliaTel solutions provide managed service providers, value added resellers (VARs) and enterprises with a unified approach for managing and monitoring their entire voice communications infrastructure, supporting the industry's leading devices, networks and environments from multiple vendors on multiple platforms. By unifying multi-vendor VoIP QoS and converged network management in one solution, ReliaTel provides the ideal platform for organizations that must cost effectively manage the quality, capacity and service levels of the critical communications systems that drive their business. For more information, go to or follow Tone on Facebook or Twitter.

Contact Information:

Media Contact:
Dena Jacobson
Lages & Associates
(949) 453-8080

Pictured above, ReliaTel's Lync Dashboard provides real-time visibility across the VoIP and Lync UC environment, creating a dynamic method to troubleshoot problems and reduce overall mean time to troubleshoot and repair them.