SoundBite Communications Announces Preliminary Third Quarter 2012 Financial Results

Exceeds Guidance for Revenue and Non-GAAP Operating Income Based on Strong Performance in Mobile Business

BEDFORD, Mass., Oct. 16, 2012 (GLOBE NEWSWIRE) -- SoundBite Communications Inc. (Nasdaq:SDBT), a leading global provider of mobile marketing and contact center solutions, today announced preliminary unaudited financial results for the third quarter 2012.

Based on currently available information, the Company expects to report third quarter revenue, computed in accordance with U.S. generally accepted accounting principles (GAAP), of approximately $12.0 million. This exceeds the previously guided range of $10.8 million to $11.6 million for the third quarter of 2012. GAAP operating loss for the third quarter of 2012 is expected to be approximately $900,000.

In addition, the Company anticipates non-GAAP operating loss to be approximately $250,000, which is better than the Company's previously guided range of a loss of $900,000 to $1.5 million. In computing the preliminary non-GAAP operating income for the third quarter, the Company excluded the following estimated amounts:  stock based compensation of $250,000 and amortization of intangibles of $400,000 related to acquisitions.

"We are very pleased with these preliminary results," stated Jim Milton, president and CEO of SoundBite Communications. "SoundBite's strong performance in the third quarter was driven by impressive growth in its mobile channel across both our mobile marketing and hosted contact center businesses."

Milton continued, "Our Company's performance is typically stronger in the second half of the year as evidenced by our preliminary third quarter results coupled with our fourth quarter 2012 revenue estimates of $12.2 million to $13.0 million. Given our preliminary results and estimates, we are optimistic for a strong finish to 2012."

Third Quarter Financial Results

The anticipated results in this press release are based on management's preliminary analysis of revenue and GAAP Operating Income for the quarter ended September 30, 2012. The Company will release and discuss its third quarter 2012 financial results on Wednesday, November 7, 2012 at 5:00 p.m. ET. 

Non-GAAP Measures

To supplement its statements of operations information presented in accordance with GAAP, SoundBite uses non-GAAP measures for operating income. In order for investors to be better able to compare its current results with those of previous periods, SoundBite has shown a reconciliation of GAAP to non-GAAP operating income. SoundBite believes the presentation of this non-GAAP financial measure enhances investors' overall understanding of SoundBite's historical financial performance. The presentation of non-GAAP operating income is not meant to be considered in isolation or as a substitute for SoundBite's financial results prepared in accordance with GAAP and SoundBite's non-GAAP financial measures may be different from non-GAAP financial measures used by other companies.

About SoundBite Communications

SoundBite Communications, a leading provider of cloud-based proactive customer experience management solutions, enables organizations to build lifelong, profitable customer relationships across the full consumer lifecycle. It serves two global markets, the Hosted Contact Center and Mobile Marketing. Its solutions leverage the power of two robust platforms: SoundBite Engage, an interactive multi-channel communications platform providing integrated SMS, dialer, voice messaging, email and web communications; and SoundBite Insight, a preference management platform enabling intelligent, personalized communications. SoundBite powers nearly two billion customer interactions annually. Visit for more information.

The SoundBite Communications, Inc. logo is available at

Forward-Looking Statement

This is a "safe harbor" statement under the Private Securities Litigation Reform Act of 1995. The statements regarding operating results for the third quarter of 2012 contained in the second through fourth paragraphs of this press release are forward looking and are based upon SoundBite's historical performance and its current plans, estimates and expectations. The inclusion of this forward-looking information should not be regarded as a representation by SoundBite, its management or any other person that the future plans, estimates or expectations contemplated by SoundBite will be achieved. These forward-looking statements represent SoundBite's expectations as of the date of this press release. Subsequent events may cause these expectations to change and SoundBite disclaims any obligation to update the forward-looking statements in the future. Matters subject to forward-looking statements involve known and unknown risks and uncertainties, including: slower than anticipated development of the market for automated voice messaging services; defects in SoundBite's platform; disruptions in its service or errors in its execution; discontinued or decreased use of SoundBite's service by its clients, which are not subject to minimum purchase requirements for any reason, including market conditions and regulatory developments; and the occurrence of events adversely affecting the collection agencies industry or in-house collection departments, which account for a significant portion of SoundBite's revenues. These and other factors, including the factors set forth under the caption "Item 1A. Risk Factors" of Part I in SoundBite's most recent quarterly report on Form 10-Q filed with the Securities and Exchange Commission, could cause SoundBite's performance or achievements to be materially different from those expressed or implied by the forward-looking statements.

SoundBite is a registered service mark of SoundBite Communications, Inc.



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