Armanino Introduces Warranty Management and Product Repair Solution for Microsoft CRM

New CfMD Application Supports Return Merchandise Authorizations, Field Service Management and Product Support Lifecycle

San Ramon, California, UNITED STATES

SAN RAMON, Calif., March 13, 2013 (GLOBE NEWSWIRE) -- ArmaninoLLP, ( one of the largest Microsoft Dynamics Partners in the U.S. and a provider of integrated audit, tax, consulting services and technology, today released a Warranty Management and Product Repair solution for Microsoft CRM 2011 – an integrated application that supports the product lifecycle for manufacturers, distributors and medical device and life sciences companies.

Specifically, the application manages and monitors standard manufacturing and extended warranty contracts; return material authorizations (RMAs) where products are returned for depot repairs; and field service where technicians make repairs at customer premises.

The new release adds to Armanino's Certified for Microsoft Dynamics (CfMD) suite of industry modules, which include a number of pre-configured add-ons for technology, manufacturing and distribution companies. Microsoft certified the Warranty Management and Product Repair module through a process that includes rigorous testing, customer references, and other objective third-party verifications that prove usability and effectiveness.

In addition to technology and manufacturing companies, medical device and life sciences companies can utilize this solution to enable complaint management tracking and support, leveraging the "Corrective and Preventative Action (CAPA)" process, says Scott Mangelson, Armanino's CRM practice leader.

"This solution is tailored to satisfy FDA documentation requirements about complaints related to medical equipment or life sciences products, including failure and root cause analysis," Mangelson says. "Clients who use this solution to automate their FDA compliance create a more efficient and more accurate process for what would otherwise be a labor-intensive compliance activity."

Mangelson notes that in helping clients create more efficient businesses and understanding their needs, Armanino has developed customized applications that add value to Microsoft products. The firm's automation of industry-specific processes reflects the different ways that industries manage their supply chains and how they interact with customers, suppliers, prospects and regulators. He says that with the Warranty Management solution, clients can store their data in a private cloud or create on-premise systems in their own data centers. One of the new application components – the RMA function – can be used separately and can be supported as stand-alone. The fully integrated suite of modules includes Warranty Management, RMA and Field Repair.

"If a company needs support in managing and moving material only, the RMA application can be utilized without the other applications," Mangelson says. "However, the suite of three modules, when integrated, is very effective for companies that have complex product lifecycles and service networks."

Mangelson says that clients can access and purchase Armanino's Warranty and Product Repair solutions for Microsoft CRM at Microsoft's PinPoint site at

About Armanino

ArmaninoLLP ( is the largest independent accounting and business consulting firm in California and the 29th largest firm in the United States. Armanino provides an integrated set of audit, tax, consulting and technology solutions to companies in the U.S. and globally. The firm helps clients adapt and change in every stage of business from start-up through rapid growth to the sale of a company. Armanino emphasizes smart technology; leading a could revolution of financial, operational, sales and compliance tools that are transforming the way companies do business. Armanino extends its global services to more than 100 countries through its membership in Moore Stephens International Limited – one of the world's major accounting and consulting membership organizations. In addition to its core consulting and accounting practices, Armanino operates two other divisions – AMF Media Group ( and Financial Horizons (

The Armanino LLP logo is available at

About Armanino's Microsoft Dynamics Practice

Armanino is one of the largest Microsoft Dynamics partners in the nation as a value-added reseller (VAR) and implementation partner for Microsoft Dynamics CRM, Dynamics AX, and Dynamics GP. Additionally, the firm offers the Microsoft Dynamics AX for High Tech Industries™ Certified for Microsoft Dynamics (CfMD) solution. This product helps software and internet, semiconductor, medical device, and electronics manufacturers to empower their sales forces, cut costs and time-to-market, improve forecast accuracy, and manage distributor relationships and supply chains. As a Microsoft Inner Circle member, Armanino is among the top 1% of partners in the globe.


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