Tone Launches Free ReliaTel(R) QoS Monitoring Tool for Avaya CM

Expanded Free QoS Monitoring Software Now Monitors Avaya CM, Cisco UCM, and Microsoft Lync VoIP Quality in One Downloadable Solution to Help Teams Pre-Empt Service-Impacting Quality Issues

ANAHEIM, CA--(Marketwired - May 29, 2013) - Tone Software Corporation, a leading provider of comprehensive voice quality and UC monitoring and management software for converged telecommunications and IT infrastructures, today announced the immediate availability of its ReliaTel® Free VoIP QoS Monitoring Software for Avaya CM, an easily deployed solution to manage the quality of critical voice services within the Avaya CM VoIP environment. The expanded version now monitors VoIP quality of service for Avaya, Cisco and Microsoft Lync UC environments all in one downloadable free tool.

As businesses aggressively build out their UC strategies, the prevalence of mixed platform communications architectures has increased exponentially, creating greater demand for flexible solutions to manage a diverse array of platforms, topologies, and communications environments. In parallel with these growing needs, organizations are seeking cost effective solutions that can monitor quality and service levels throughout their mixture of VoIP and UC ecosystems, without the need for multiple tools that inflate overall support costs and increase workloads for operational support teams.

The expanded ReliaTel VoIP QoS Monitoring Software for Avaya, Cisco, and Lync specifically addresses these needs by providing an easily downloadable, highly flexible monitoring solution that delivers immediate visibility into the quality of Avaya CM, Cisco UCM, and Microsoft Lync voice services -- all at no cost. The new version includes detailed analysis of both Avaya RTCP and CDR call data, QoS alarming, dynamic QoS metric dashboards, and the ability to perform availability pings on monitored servers. In addition, a limited-time QoS reporting option can be activated upon request to provide key QoS trending reports for monitored Avaya, Cisco, and Lync end points.

"Companies today expect high returns from their VoIP and UC investments, and the expanded ReliaTel QoS Monitoring Tool helps these organizations drive higher quality, service levels, and business value from their communications technologies," stated Shirley Balarezo, president, Tone Software Corporation. "Tone's free download delivers an economical and interoperable solution to improve voice quality, reduce overhead costs, and ease the support burden associated with key Avaya, Cisco, and Lync end points within an organization's communications infrastructure."

To download Tone's free ReliaTel VoIP QoS Monitoring Software, users simply visit the download page to register for the free tool. A confirmation email is then sent to the user with credentials to access the ReliaTel VoIP QoS Monitoring portal, where they can immediately configure their Avaya, Cisco and/or Lync alarming and dashboard criteria for up to 250 end points per platform, for a total of 750. Once configured, the ReliaTel free tool provides users with detailed views of Avaya, Cisco and Lync quality alerts, as well as dynamic QoS dashboards to help pinpoint the root cause of developing and historical voice quality problems. Existing users can simply log into their ReliaTel Monitoring portal, accept the new use agreement, and configure their selected Avaya end points to immediately take advantage of the expanded Avaya monitoring capabilities.

"With monitoring for up to 750 end points across the supported platforms, deep Avaya QoS analytics, and the ability to experience ReliaTel QoS reporting, Tone's free QoS Monitoring tool far exceeds the typical capabilities of other free tools," continued Balarezo. "Further, the solution provides the option to seamlessly upgrade to the comprehensive ReliaTel VoIP and UC management solution that delivers end-to-end performance management, as well as capacity, traffic and performance reporting for Avaya Red and Blue, Cisco, Microsoft Lync, and virtually any technology mix."

The expanded free ReliaTel VoIP QoS Monitoring Tool for Avaya CM, Cisco UCM and Microsoft Lync can be downloaded at:

About Tone Software
Tone Software Corporation is a global provider of comprehensive monitoring and management solutions for converged telecommunications and IT infrastructures. Tone's ReliaTel solutions provide managed service providers, value added resellers (VARs) and enterprises with a unified approach for managing and monitoring their entire communications infrastructure, supporting the industry's leading devices, networks and environments from multiple vendors on multiple platforms. By unifying multi-vendor VoIP QoS and UC management in one solution, ReliaTel provides the ideal platform for organizations that must cost effectively manage the quality, capacity and service levels of the critical communications systems that drive their business. For more information, go to or follow Tone on Facebook or Twitter.