International Patient-Centered Care Symposium Announces Speakers, Features Cross-Continuum Healthcare Topics

Patient safety expert Dr. Peter Pronovost to keynote during transformative time in healthcare. Providers and professionals from across the healthcare continuum will be on hand to share knowledge and interact among highly substantive educational content that highlights care coordination, patient experience improvement, and other topics that impact population health management.

Lincoln, Nebraska, UNITED STATES

BALTIMORE, July 25, 2013 (GLOBE NEWSWIRE) -- Healthcare innovators from around the world will gather together to attend the 19th Annual International Patient-Centered Care Symposium at the Baltimore Marriott Waterfront to discuss the latest in patient-centered excellence. The event, hosted by National Research Corporation, takes place on September 22-25 and focuses on knowledge sharing and networking, highlights healthcare best practices, and provides industry-leading insight into empowering customer-centric healthcare across the continuum.

Symposium's keynote presenter, Dr. Peter Pronovost, will kick off the conference Sunday afternoon by discussing simple steps to improve hospitals and patient care. As Director of the Armstrong Institute for Patient Safety and Quality at Johns Hopkins, Dr. Pronovost provides insight into how hospitals and doctors can function day to day to improve patient lives. Most recently, he's introduced a five-step checklist that standardizes a common ICU procedure that has decreased the rate of infection and unnecessary deaths across the country. His keynote presentation will provide evidence from patients, healthcare professionals, and comprehensive research on medical procedures and policies.

In addition to Pronovost, several leading healthcare industry speakers will present at Symposium. Maura Davies, President and CEO of Saskatoon Health Region in Canada, will share how patients and families play a strong role in transforming Saskatoon's health system that serves more than one million people. The organization is leading the way in using lean principles and engaging patients in continuously improving care and services. Paul Rao, Vice President of Inpatient Operations and Compliance at MedStar National Rehabilitation Hospital in Washington, D.C., will discuss how the hospital has shifted from a controlled customer satisfaction platform to utilizing a patient experience platform and the success behind it.

The event will also feature an awards banquet recognizing clients for their improvement initiatives and accomplishments on Sunday evening. The Innovative Best Practice Award is given to National Research clients who showcase best practices that result in significant improvements in patient-centered care and healthcare outcomes.

Symposium has been hosted annually by National Research since 1994. For more information and to register, visit

About Symposium

The International Patient-Centered Care Symposium provides an opportunity for healthcare professionals to network and share best practices related to improving the patient experience across the healthcare continuum. The event encompasses leading professional speakers, hands-on breakout sessions, and topical agenda items that cover the latest trends in healthcare.

About National Research Corporation

For more than 30 years, National Research Corporation (NASDAQ: NRCIA|NRCIB) has been at the forefront of patient-centered care. Today, the company's focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders. National Research's healthcare analytics products and solutions identify a path to better quality outcomes and patient experiences for home health agencies.

Recognized by Modern Healthcare as one of the largest patient satisfaction firms in the U.S., National Research is dedicated to representing the true voice of patients and other healthcare stakeholders. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care transitions, and many other factors that impact population health management.

National Research is headquartered in Lincoln, Nebraska. For more information, call 800-388-4264, write to, or visit


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