KnightBrook Insurance Company Selects Innovation Group's Innovation Auto

ROLLING MEADOWS, IL--(Marketwired - Jul 31, 2013) - The Innovation Group plc (Innovation Group) today announced that KnightBrook Insurance Company (KnightBrook), an affiliate of the Knight Insurance Group, has selected Innovation Auto to provide auto claim repair services for the company's national auto business to enhance service and provide customers with repair service options.

KnightBrook is a premier specialty insurance company underwriting superior niche program business. Domiciled in Delaware and admitted in 46 states and the District of Columbia, KnightBrook focuses on well-managed niche programs with an emphasis on commercial auto, general liability, financial guaranty, and other specialty areas. KnightBrook is rated A- by A.M. Best.

"We are extremely pleased to be partnering with Innovation Group to enhance our customer experience," said Eric Jarvis, CEO for KnightBrook. "Their breadth of services is based on best practices which will further strengthen our objectives of underwriting profitability. Their efficient and effective claims process will provide our policyholders with repair options and a superior claim experience."

"As a leading specialty insurer with a national footprint, KnightBrook is an especially important addition to Innovation Group's growing customer base," said Andy Roberts, Group CEO for Innovation Group. "KnightBrook is innovative in the markets they serve, and we see that desire for innovation reflected in our own operations. This partnership is a win-win for KnightBrook and its customers, and we look forward to driving more value for them through a streamlined repair process."

Innovation Auto includes services, such as the Innovation Managed Repair Network (iMRN™), customer shop of choice, managed independent adjusters, total loss and salvage management, rental management, desk review and adverse subrogation. Through Innovation Auto, Innovation Group will provide KnightBrook with a leading auto direct repair program focused on optimizing the entire claims process, helping to enhance service, improve claims results, and prepare KnightBrook for continued growth. Additionally, KnightBrook will receive detailed reporting, providing cycle time, cost, and service details to more effectively manage their growing operations.

With nearly 3,000 repair shops that meet strict guidelines relating to facilities, equipment and training, as well as performance goals for customer service, cycle time quality estimating and repairs, iMRN is an integral part of Innovation Auto. Innovation Group's iMRN also offers nationwide coverage with a choice of shops, consistency and a lifetime warranty on the work performed. More importantly for KnightBrook and their customers, it provides access to the most trusted, reliable body shops with the buying power of a large network provider, ensuring an exceptionally high level of service.

Innovation Auto was recently recognized with a 2012 Novarica ACE ranking of 94 and a 2012 RAVE Award, highlighting Innovation Group's customer service with a ranking of 96. Furthermore, Innovation Group's business services have been recognized in Novarica, Celent and Gartner research reports as the leader in providing the broadest set of business process services with one of the largest customer bases in the U.S. market.

About The Innovation Group plc:
The Innovation Group plc (LSE: TIG.L) is a global provider of business process outsourcing and technology solutions to the insurance, fleet and automotive industries. Innovation Group provides contact centres, repair networks, process management, supply chain and technology operations and decision support analytics to support accident management, repair and estimation and claims management services. Innovation Group has over 800 global clients including AXA Insurance, RSA, Encompass, Esurance, Hertz, Main Street America Group, American Modern Insurance Group, LeasePlan, The Ford Motor Company, Aviva, Toyota and Zurich. The Group processes more than 4 million claims per year with 20 per cent direct claims cost saving achieved. Innovation Group's 2,300 people are located in the United Kingdom, Australia, Belgium, Canada, France, Germany, Japan, India, Pakistan, South Africa, Spain and United States. www.innovation-group.com