Tone Announces ReliaTel UC Management Support for MS Lync 2013

ReliaTel Delivers Proactive Monitoring and Management of Performance, Quality, and Service Levels for Microsoft Lync 2013 Voice, Messaging, and Conferencing Resources

ANAHEIM, CA--(Marketwired - Oct 21, 2013) - Tone Software Corporation, a leading provider of comprehensive voice quality and unified communications monitoring and management software for converged telecommunications networks and IT infrastructures, today announced its ReliaTel® VoIP and Unified Communications (UC) Service Assurance solution offers proactive monitoring and management for Microsoft® Lync® 2013 Unified Communications environments.

Unified Communications adoption is growing exponentially, with Microsoft recently reporting well over 50 million Lync users globally. The additional features of Lync 2013 are fueling further deployment of the technology, which is typically integrated within an existing Windows network infrastructure as an addition to the core enterprise IPT voice switch. The result is a mixed voice and UC architecture that often strains the IP network and the desktop resources of every Lync user -- a strain that can seriously jeopardize the ROI and productivity benefits expected from UC investments.

The ReliaTel VoIP and UC Management solution for Microsoft Lync 2013 proactively manages the entire Lync UC ecosystem across the primary VoIP switch, third party SBCs, network transport devices, Windows servers and end users' desktop resources, as well as users' softphone call quality. Organizations seeking cost effective solutions to ensure quality and service levels throughout their UC infrastructure are leveraging ReliaTel's real-time multi-platform capabilities to achieve true end-to-end management of quality, performance and capacity across their entire Lync 2013 UC environment.

"ReliaTel's core competency of multi-platform VoIP and UC management is vital to organizations deploying Lync 2013 that require not only deep visibility over Lync UC services, but also real-time quality and performance management across the primary IPT switch and transport network," noted Paul Wiggins, director of convergence technologies for Tone. "ReliaTel for Lync 2013 meets the needs of UC teams that require deep operational intelligence and end to end visibility and control over the entire Lync UC infrastructure and service ecosystem," he concluded.

Benefits for Managed Service Providers (MSPs)
For MSPs, the ReliaTel Lync 2013 management capabilities enable service providers to cost efficiently deliver UC management services that meet their clients' evolving communications needs, without increasing their operational overhead or service delivery costs. Combined with ReliaTel's multi-vendor, multi-platform management support, multi-tenant design, and deep VoIP QoS monitoring and analytics, the solution provides a powerful platform that MSPs can leverage to deliver full management services that consistently meet and exceed SLAs without the need to increase support staff or purchase multiple tools.

Upcoming LYNC Event Explores Collaboration Success Strategies
To further explore the success strategies necessary for Unified Communications and Microsoft Lync integration, Tone has partnered with TMCnet to host an upcoming free webinar, entitled "Taming the Collaboration Beast: 5 Key Strategies to Manage Lync-enabled UC Ecosystems", to be held Tuesday, October 22nd, at 11am PDT / 2pm EDT. The free event will provide insight into the operational structure necessary to support the Lync-enabled UC ecosystem, and how to take your voice, IT and UC team forward into an effective and cost-efficient model to manage the UC environment. Registration is free and can be completed by visiting the webinar registration page:

About Tone Software
Tone Software Corporation is a global provider of comprehensive monitoring and management solutions for converged telecommunications and IT infrastructures. Tone's ReliaTel solutions provide managed service providers, value added resellers (VARs) and enterprises with a unified approach for managing and monitoring their entire communications infrastructure, supporting the industry's leading devices, networks and environments from multiple vendors on multiple platforms. By unifying multi-vendor VoIP QoS and UC management in one solution, ReliaTel provides the ideal platform for organizations that must cost effectively manage the quality, capacity and service levels of the critical communications systems that drive their business. For more information, go to or follow Tone on Facebook or Twitter.

ReliaTel Lync UC Management Dashboard