National Research Corporation ranked largest patient satisfaction measurement firm in the country for second year in a row

Modern Healthcare lists National Research as largest patient satisfaction measurement firm based on total number of healthcare providers, entities, and contracts in 2012

Lincoln, Nebraska, UNITED STATES

LINCOLN, Neb., Oct. 31, 2013 (GLOBE NEWSWIRE) -- National Research Corporation has been listed number one among the nation's largest patient satisfaction measurement firms in the U.S., according to Modern Healthcare. The company conducted more than 45,000 healthcare engagements across all 50 states in 2012.

The ranking of 2012 patient experience engagements looks primarily at the total number of healthcare providers, entities, and contracts, through a survey conducted by the publication. It also lists several other factors, including rank of participating patient satisfaction measurement firms, company names, headquarters, ownership type, total number of engagements, total number of clients, and largest client base. This is the second time that National Research has participated in the survey.

"We are excited to earn this ranking again from Modern Healthcare," said Susan L. Henricks, president and chief operating officer at National Research. "Our care programs and expanded CAHPS expertise focus on incorporating everyone in healthcare—patients, residents, families, employees—and that's what truly matters. This recognition reinforces that we have the breadth and knowledge to make an impact in the healthcare community and deliver in our evolving industry."

National Research products and services include evaluating the patient experience, family experience, long-term care and senior living resident experience, and consumer experience. In addition, National Research takes it a step further by providing employee and physician engagement, Discharge Call Solutions, and Leader Rounding. These proven methodologies turn healthcare data into actionable business intelligence for quality improvement and make the greatest impact on bottom-line resources for providers.

"The healthcare environment is constantly shifting and providers are caught in the middle," Henricks said. "In the light of value-based purchasing, care delivery changes, and population health management, we must continue to focus our efforts on providing customer-centric healthcare."

About National Research Corporation

For more than 30 years, National Research Corporation (NASDAQ: NRCIA and NRCIB) has been at the forefront of patient-centered care. Today, the company's focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders.

Recognized by Modern Healthcare as the largest patient satisfaction firm in the U.S., National Research is dedicated to representing the true voice of patients and other healthcare stakeholders. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care transitions, and many other factors that impact population health management.

National Research is headquartered in Lincoln, Nebraska. For more information, call 800-388-4264, write to, or visit

To learn more about Modern Healthcare, click here.


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