Retail TouchPoints And SMK Workforce Solutions Host Webinar Series With Retail Experts

Free Online Webinar Series Helps Retail Executives Succeed Through The Customer Lifecycle

Hasbrouck Heights, New Jersey, UNITED STATES

Hasbrouck Heights, NJ, April 3, 2014 (GLOBE NEWSWIRE) -- Retail Industry leaders and experts are gathering throughout 2014 to share their insights on the delivery of a consistent customer experience. Retail TouchPoints is hosting this exclusive series, along with SMK Workforce Solutions.  Presented as a series of free webinars, this exclusive content is designed to provide retail executives with the tools and strategies they need to succeed in today's highly competitive environment.

Hosted by Retail TouchPoints, this six part webinar series will cover a variety of topics critical to retail success.  "There are so many things that have to go right to consistently deliver the customer experience a retailer is looking for," said Scott Knaul, CEO, SMK Workforce Solutions. "I'm excited we're bringing together thought leaders across different disciplines to share how a holistic approach can successfully execute the customer experience and drive successful results."

 Topics to be covered include:

·      How To Deliver A Consistent Customer Experience - kickoff session hosted by SMK's Scott Knaul

·      Winning The Battle Of Customer Service vs. Task - hosted by Connors Group.

·      Growing Revenue While Controlling Labor Cost - hosted by Empower Software Solutions

·      Communication Matters: Solving The Store Execution Challenge - hosted by Opterus 

·      Conquer the Fitting Room - Make the Most of Your Most Valuable Real Estate- hosted by Alert Tech

·      Understanding In-Store Shopper Behavior With Precise Location Analytics - hosted by iInside

"This convenient, online format allows attendees to stay at their desks, eliminating the cost and inconvenience of traveling to an event," Hauss continued. "During this series, attendees will receive in-depth, tactical insights on how to maximize workforce effectiveness in today's omnichannel retail environment. Executives also will have the opportunity to participate in live Q&As and poll questions; and initiate follow-up conversations with presenters and sponsors."

Click here to view a video interview with Scott Knaul and Debbie Hauss.

About Retail TouchPoints

Retail TouchPoints is an online publishing network for retail executives, with content focused on optimizing the customer experience across all channels. The Retail TouchPoints network is comprised of a weekly newsletter, category-specific blogs, special reports, web seminars, exclusive benchmark research, and a content-rich web site featuring daily news updates and multi-media interviews at The Retail TouchPoints team also interacts with social media communities via Facebook, Twitter and LinkedIn.

About SMK Solutions

SMK Workforce Solutions is a consulting firm uniquely focused on the key retail proposition of the Customer Experience across all retail channels. Comprised of former retail executives and pioneering process innovators, the SMK Workforce Solutions team has special knowledge to put retail organizations up close and personal with their regular shoppers, best prospects, and key suppliers. From focused advice on communications, team management, business processes and tools, we partner with retailers in creating and executing a consistent Customer Experience.