Tone Launches New ReliaTel Service Success Pack for Microsoft Lync UC

New ReliaTel Service Success Pack Provides a Cost Efficient, Turnkey Solution to Help Managed Service Providers Accelerate Growth of Their MS Lync Service Business.

ANAHEIM, CA--(Marketwired - Oct 1, 2014) - Tone Software Corporation, a leading provider of comprehensive voice quality and unified communications monitoring and management software for advanced communications and collaboration ecosystems, today announced immediate availability of its ReliaTel® Service Success Pack for Microsoft Lync, a turnkey solution for Managed Service Providers to cost effectively deliver MS Lync quality and service level management to their clients. The new ReliaTel Success Pack for Lync includes everything Service Providers need to successfully deliver profitable managed services for the fast growing MS Lync market segment, all in one cost efficient, easy-to-deploy, no-risk package.

The adoption rate of Microsoft Lync UC solutions continues to grow, with rapid acceleration focused around expanding Lync voice capabilities and federating the Lync experience with key suppliers, partners, and customers. This build out of Lync capabilities creates a continued surge of opportunity for Managed Service Providers capable of delivering Lync UC management services to ensure quality, performance, service levels, and the end-to-end Lync user experience. Designed expressly for Microsoft Lync, the new ReliaTel Service Success Pack is a powerful combination of Tone's premier ReliaTel VoIP and UC Management software and valuable business resources that help Managed Service Providers cost effectively sell, market, and support Lync UC service offerings.

The new ReliaTel Service Success Pack for Lync includes comprehensive quality and performance monitoring, key Lync UC quality and capacity reporting, out-of-the-box education, marketing collaterals, sales strategies and materials, professional services, and technology training all rolled into a high impact, affordable package. With an all-inclusive licensing structure and a rapid go-to-market deployment methodology, the ReliaTel Lync package gives Service Providers the competitive edge needed to win more clients, and accelerate the growth of their Microsoft Lync UC service business.

"As the demand for Microsoft Lync UC capabilities escalates, Service Providers are rapidly annexing Lync related services to their portfolios, which is creating a very competitive landscape of MSPs all vying for traction with enterprise clients," stated Paul Wiggins, director of UC strategies for Tone Software. "Often the provider that achieves the highest cost efficiencies in service delivery, and then passes those savings on to their end client comes out on top in competitive situations. Tone's ReliaTel Service Success Pack for MS Lync is the ideal vehicle to help Service Providers fuel those cost efficiencies and drive home their competitive advantage to win more Lync UC business," he concluded.

Using the new Success Pack enables service providers to not only deliver VoIP and UC management services that meet their Lync clients' needs, but also cost efficiently drive the business development of their service portfolio using the sales, marketing, and training assets included in the package. In addition, ReliaTel provides multi-vendor management support, a multi-tenant design, deep VoIP QoS analytics, extensive reporting capabilities, flexible licensing, and an easy-to-deploy platform that MSPs can harness to consistently meet and exceed Lync UC SLAs, while gaining a lucrative boost for their overall managed services portfolio.

"The ReliaTel Service Success Pack for Lync is an economical solution that delivers tremendous value for Service Providers, with licenses for 2000 Lync users and 10 Lync servers, as well as the powerful ReliaTel Lync UC management capabilities and value-add sales, marketing, and technical services," noted Shirley Balarezo, president of Tone Software. Whether the Service Provider has an established practice, or is just launching an initial Lync service offering, this high-value turnkey solution positions every MSP for success in delivering MS Lync UC management services," she added.

About Tone Software
Tone Software Corporation is a global provider of comprehensive monitoring and management solutions for advanced communications and collaboration ecosystems. Tone's ReliaTel solutions provide managed service providers (MSPs), value added resellers (VARs), and enterprises with a unified approach for managing and monitoring their entire communications and collaboration environment, supporting the industry's leading devices, networks and applications from multiple vendors on multiple platforms. By unifying multi-vendor VoIP, SIP, and UC management in one solution, ReliaTel provides the ideal platform for organizations that must cost effectively manage the quality, capacity, service levels, and user experience of the critical communications and collaboration systems that drive their business. For more information, go to or follow Tone on Facebook or Twitter.

ReliaTel Microsoft Lync UC Performance Dashboard