Webfortis today announced its recognition as the 2015 Microsoft Customer Service Innovation Award Winner.

The award confirms Webfortis’ approach to the ever-increasing importance of customer service and engagement, and the strength of the Microsoft platform.

Walnut Creek, California, UNITED STATES


Walnut Creek, CA, Aug. 28, 2015 (GLOBE NEWSWIRE) -- The 2015 Microsoft Partner Customer Service Innovation Awards were announced on Wednesday, August 19, at the Microsoft Dynamics US FY16 Kick Off event in Nashville, TN, with Webfortis’ Relay use case selected as the winner of this year’s award. This first annual customer service innovation contest was initiated to engage all Microsoft partners that have capabilities in delivering self and assisted customer service solutions in extending the Microsoft service platform in new and creative ways. Executives from Microsoft’s customer service team were on hand to congratulate Webfortis for its innovation in its use case, developed to provide a more seamless and satisfying customer service experience.

Relay extends the Microsoft customer service offering into a fully integrated platform for servicing all major channels (IoT, mobile, phone, chat, email, social, et al) by incorporating new functional capabilities that maximize the use of other Microsoft platforms and third-party platforms to address the diversity of service requirements for customers.

Relay goes beyond multichannel service and brings in omnichannel capabilities to promote more meaningful and seamless customer interactions that will yield a higher degree of customer satisfaction and brand loyalty, while reducing customer service transaction costs over time. Relay also includes tools to help migrate customers off competitive platforms while expediting integration with common technologies to help reduce overall implementation times.

Watch the demonstration video here.

“The criteria for this customer service innovation award was centered around developing original and inventive use cases which took advantage of cloud first, mobile first, and IoT scenarios,” notes Microsoft general manager for service engagement, Bill Patterson.

“Webfortis showed incredible thoughtfulness around this customer service use case which brings together Microsoft service technologies, Skype for Business, bug tracking and remote access solutions, and even Webfortis’ recently-introduced Apple Watch app - and they did this in just one week.

“This truly opens the door and ups the ante on the potential for service innovation through our partner network. We couldn’t be more excited.”

Sam Thepvongs, Practice Manager for Webfortis, states, “It is an honor to receive this award as a reflection of our innovation and commitment around the Microsoft CRM platform. Our team has been focused on making the customer experience truly seamless, which will enable organizations to increase their brand loyalty and improve their service delivery capabilities using Microsoft technologies.

“Our goal is to maximize our customers’ investments in Microsoft, and we will continue to deliver innovations to address the demanding and evolving expectations of customers regardless of the device or channel.”

For more information on Webfortis, click here.

Webfortis is a Microsoft Gold Certified Partner headquartered in California with offices in the San Francisco Bay Area, Los Angeles CA, Sacramento CA, Seattle WA, Portland OR, and Reston VA. Webfortis, The CRM Experts, specializes in business management consulting and change management. We are dedicated to defining and deploying business solutions that help companies improve their revenue and attain their goals based upon the reliability and flexibility of Microsoft Dynamics CRM. We bring our clients not only world-class technical expertise but also a firm understanding of your complex business requirements and a proven methodology used successfully at hundreds of companies. For more information, email info@webfortis.com or visit Webfortis’ website www.webfortis.com.