SOUTHFIELD, Mich., June 01, 2017 (GLOBE NEWSWIRE) -- Digital transformation has been fueling profound changes in business models and process architectures of organizations. Stefanini—a $1B global IT provider—is emphasizing its Business Process Outsourcing (BPO) projects as a way to gain productivity.
In times of economic instability, when companies need to reduce costs and gain productivity, outsourcing solutions allow managers to focus on making strategic business decisions.
In response to this need, Stefanini is accelerating the digital transformation of its customers’ businesses through an integrated offering consisting of RPA (Robotic Process Automation), linked to Stefanini's BPO, which has a high level of automation—including robotization, analytics and artificial intelligence.
RPA refers to artificial intelligence, usually in the form of software, joined with a machine that is able to perform tasks automatically. In the case of automation, robots are the machines controlled by this artificial intelligence, which sends information about the tasks to be performed. The use of RPA allows the robot—in this case, the software—to adapt to new needs and situations.
According to Alexandre Vomero, Stefanini's BPO director in Latin America, this integrated offering helps customers transform their business quickly and efficiently while reducing significant costs. "We designed this solution precisely in order to make possible the culture of innovation in the corporate environment, allowing people to look for alternatives out-of-the-box, reinventing processes that add value to the business," says Mr. Vomero.
Sophie: A New Way of Thinking and Working
One of Stefanini's investments in robotization is the virtual assistant Sophie, which has the ability to increase the work of knowledge with intelligent automation, fully integrated with a wide range of business and IT services.
Sophie consists of a set of software, systems and processes that allow you to accelerate and improve the performance of systems that interact with the consumer or user, either through voice or text. The offer consists of flexible cloud or on-site delivery capabilities, including multi-channel end-user interaction such as social networking, web, chat, Microsoft Lync and more.
"The use of RPA is a trend that will allow us to reallocate the human capacity for decisions that require a high level of complexity, creating new market opportunities," says Mr. Vomero.