Nuance Loop Boosts Voice Messaging Service on the Vivo Recado Premium App

Vivo Recado Premium App now features visual voicemail functionality, which converts voicemails into text messages

BURLINGTON, Mass. and SÃO PAULO, Brazil, Sept. 06, 2017 (GLOBE NEWSWIRE) -- Nuance Communications, Inc. (NASDAQ:NUAN) today announced that its Nuance Loop platform, part of Nuance’s suite of solutions for mobile operators, powers the next evolution of Vivo Recado Premium’s voicemail service. Nuance Loop’s visual voicemail feature converts voicemail messages into text messages, which can be read quickly and easily in the service application. Vivo is the leading telecommunications operator in Brazil, with around 74 million mobile subscribers that are able to use Vivo Recado Premium.

More than six billion calls remain unanswered each month in Brazil, resulting in a loss of connection for subscribers and revenue opportunity for carriers. Nuance’s visual voicemail quickly and accurately transcribes voicemail messages into text messages with speech recognition technology powered by Nuance’s artificial intelligence and Deep Learning innovation. As a result, Vivo Recado Premium subscribers experience a more convenient way to stay connected, with the ability to listen, forward and reply to incoming messages via SMS text or a phone call, all within the app.

Visual voicemail functionality is offered as part of the recently launched Nuance Loop, an artificial intelligence-driven data analytics platform designed for pre-paid mobile operators that delivers new and incremental revenue streams through personalized offers and services for subscribers across a variety of touch points.

"Vivo offers its subscribers innovative services that meet the demands of everyday life, such as Vivo Recado Premium, which gives our customers the freedom to access their messages when convenient and in the simplest and quickest way possible," said Fernando Luciano, Director of Digital Services and Innovation at Vivo.

"Missed calls are an inconvenience for everyone - subscribers need to stay connected to friends, colleagues and family no matter where they are, and incomplete calls are a revenue opportunity for carriers. In today's mobile society, people need a better way to stay connected and productive," said Dan Faulkner, senior vice president and general manager of communications service providers at Nuance Mobile. "Visual voicemail is a way for carriers like Vivo to offer the best of both worlds - a convenient, effortless experience for subscribers, and greater profitability for the organization itself."

How Nuance Loop Works
Nuance Loop engages more than 245 million subscribers across Brazil and gives operators the ability to reduce churn and increase average revenue per user (ARPU) from a common, continuously optimizing service platform.  Nuance Loop offers personalized, revenue-generating services to pre-paid subscribers across mobile advertising, mobile messaging and mobile financial services. The platform continuously analyzes offer conversion rates, subscriber profiles, content usage, and network activity to more accurately create and place offers that are tailored and relevant to each subscriber. 

Vivo Recado Premium can be accessed by all Vivo mobile customers via the iOS and Android app. Subscribers can try Vivo Recado Premium free of charge for seven days, after which the subscription costs R$1.99 per week for customers of pre-paid and control plans and R$6.90 per week for post-paid plan subscribers.

Nuance Loop is available globally, and is currently deployed across North America, Latin and Central America, India, Southeast Asia, EMEA, and Australia, generating hundreds of millions of dollars a year in incremental, high margin revenue for its customers.

Visit to learn more about Nuance Loop.

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About Nuance Communications, Inc.
Nuance Communications, Inc. is a leading provider of voice and language solutions to businesses and consumers around the world. Its services, technologies and applications make the user experience more exciting by transforming the way people interact with devices and systems. Every day, millions of users and thousands of companies try Nuance's proven applications. For more information, visit

Registered Trademark Reference: Nuance and the Nuance logo are either registered trademarks or trademarks of Nuance Communications, Inc. or its affiliates in the United States and / or other countries. All other trademarks mentioned herein are the property of their respective owners.

About Telefônica Vivo
Vivo is the trademark of Telefônica Brasil, the leading telecommunications company in Brazil, with 97.6 million accesses (2Q17). The operator operates in the provision of fixed and mobile telecommunications services throughout the country and has a complete and convergent portfolio of products for B2C and B2B customers - fixed and mobile broadband, ultrafast, fixed voice and Mobile and pay TV.

The company is present in 3,9 thousand cities, being more than 3,8 thousand with 3G network and more than 1,6 thousand with 4G, segment in which it is leader of Market Share. The carrier still offers the 4G +, internet twice as fast as the 4G. In the mobile segment, Vivo has 74.3 million customers and accounts for the largest market share of the segment (30.7%) in the country, according to quarterly balance sheet results (2Q17).

Guided by the constant innovation and high quality of its services, Vivo is at the heart of a Digital transformation that extends the autonomy, personalization and real-time choices of its customers, putting them in charge of their digital life, with Safety and reliability. Telefónica Brasil is part of the Telefónica Group, one of the largest communications conglomerates in the world, with presence in 21 countries, 346.2 million accesses, 126.4 thousand employees and revenues of 52.0 billion euros in 2016.


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