City of Philadelphia Adopts New VESTA® 9-1-1 Call Handling Solution

Nation’s sixth most populous city now ready for Next Generation 9-1-1 with industry’s trusted solution from Airbus DS Communications

TEMECULA, Calif., Jan. 09, 2018 (GLOBE NEWSWIRE) -- Airbus DS Communications, a leading Public Safety communications provider in North America, has recently migrated the city of Philadelphia’s 9-1-1 system. Its Calltakers will now join their peers in more than 13,000 U.S. 9-1-1 positions who are using the company’s VESTA® 9-1-1 Call Handling solution. The new system lays the groundwork for the City to transition to Next Generation 9-1-1 (NG9-1-1) technology and accept new forms of emergency requests from its citizens.

For 11 years, the city of Philadelphia has relied on Airbus DS Communications solutions to help keep its community of 1.5 million residents safe. The company’s 9-1-1 technologies have been deployed in the City‘s four Public Safety Answering Points (PSAPs), which host a total of 125 positions – 40 positions within the main PSAP, 47 in the backup center, 15 in the training center, and 23 positions situated at the Philadelphia Fire Department. A thorough plan has recently been executed to roll-out the new VESTA 9-1-1 system and maintain the robust and reliable 9-1-1 program its citizens have come to expect and deserve.

“We are proud to deliver our VESTA 9-1-1 Call Handling solution to the city of Philadelphia,” said Jeff Robertson, CEO of Airbus DS Communications. “With VESTA®, the city has made a smart investment in flexible technology that will allow its Calltakers to provide the best 9-1-1 service to their community today and for years to come.”    

The geodiverse VESTA 9-1-1 solution allows the city of Philadelphia to have a two-host system for total redundancy and confidence in providing 9-1-1 service. This means, should one system host be rendered inoperable, the other host system automatically takes over to ensure 9-1-1 service is not interrupted. In addition, the new VESTA 9-1-1 solution is built for expansion so the City can easily add positions, as needed. Redundancy and flexibility were two critical aspects city officials considered in its timely move to a NG9-1-1 solution.

“We commend Philadelphia for its commitment to ensuring the safety and wellbeing of all who live in or visit the City of Brotherly Love,” said Ken Shuler, Senior Regional Account Manager at Airbus DS Communications. “Adopting new technology in an environment as dynamic as a 9-1-1 call center is always challenging. The Philadelphia team came together to manage this transition seamlessly, executing one of the smoothest cutovers we have seen.”

For information on Airbus DS Communications and its portfolio of Public Safety communications solutions, visit

Airbus is a global leader in aeronautics, space and related services. In 2016, it generated revenues of €67 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of passenger airliners from 100 to more than 600 seats. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as Europe’s number one space enterprise and the world’s second largest space business. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.

Airbus DS Communications (

Airbus DS Communications, Inc. is a global leader and trusted source for mission-critical communications technologies. The VESTA® product suite provides Next Generation 9-1-1 call processing systems, land mobile radio solutions and emergency notification applications, creating smarter ways to keep all our communities safe. Airbus DS Communications was awarded the Frost and Sullivan's 2016 Best Practices Award as the NG9-1-1 Company of the Year.

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Flynn Nogueira
Airbus DS Communications, Director of Marketing
+1 951.216.9699

Minh Le
DVL Seigenthaler
+1 615.610.0310