First Tennessee receives top grades from customers

Phoenix-Hecht Quality Index™ recognizes excellence in middle market banking

Memphis, Tennessee, UNITED STATES

MEMPHIS, Tenn., Feb. 27, 2018 (GLOBE NEWSWIRE) -- First Tennessee Bank has received top grades in the Phoenix-Hecht 2018 Quality Index™ for Middle Market Banking, which includes businesses with revenues between $20 million and $500 million. 

First Tennessee’s summary grades are:

A+ – Product Operations

A+ – Product Satisfaction

A+ – Customer Service

A+ – Technical Support

A+ – Relationship Manager

In addition, more than 98 percent of customers surveyed indicated that they would recommend First Tennessee to a treasury colleague, compared to a study-wide average of 86 percent for all banks. First Tennessee received a “best in class” A+ rating for overall customer service, reflecting excellence in categories that include speed of response and technical support.

“We appreciate loyalty and trust of our customers and we’re grateful that they recommend us to others,” said David Popwell, president of banking for First Tennessee’s parent company, First Horizon National Corp. (NYSE:FHN). “Our bankers work hard every day to provide differentiated customer service and the Phoenix-Hecht honors demonstrate our commitment to excellence.” 

The Phoenix-Hecht 2017 Quality Index is based on individual bank quality evaluations gathered in the 2018 Treasury Management Monitor™ survey. This survey of treasury managers from corporations with annual revenues of $20 million or more was conducted from August to November 2017.

About First Tennessee and Capital Bank

Our First Tennessee and Capital Bank brands have the largest deposit market share in Tennessee, operate 350 branches across the southeast U.S., and have one of the highest customer retention rates of any bank in the country. We have been ranked by American Banker as No. 5 among the Top 10 Most Reputable U.S. Banks. We were founded in 1864 and have the 14th oldest national bank charter in the country. Our FTB Advisors wealth management group has over 300 financial advisors and about $30 billion in assets under administration. FTN Financial, with 28 offices across the U.S., is a capital markets industry leader in fixed income sales, trading and strategies for institutional customers in the U.S. and abroad. First Tennessee, FTB Advisors, and FTN Financial are part of First Horizon National Corp. (NYSE:FHN). We have been recognized as one of the nation's best employers by Working Mother and American Banker magazines and the National Association for Female Executives. More information is available at


James Dowd
(901) 523-4305