Cherwell Software named Gold Medalist in the 2018 Info-Tech Research Group IT Service Management Data Quadrant

Cherwell® Service Management ranked as a top solution among six vendors

Colorado Springs, Colorado, UNITED STATES

COLORADO SPRINGS, Colo., Feb. 28, 2018 (GLOBE NEWSWIRE) -- Cherwell Software, a global leader in enterprise and digital service management solutions, announced that its Cherwell® Service Management tool has been awarded a Gold Medal for the 2018 IT Service Management (ITSM) Data Quadrant Awards by Software Reviews, a division of world-class research and advisory firm Info-Tech Research Group.

“It’s rewarding to know Cherwell customers see us as a valued innovation partner for their business,” said Ryan Pellet, Cherwell Software Chief Customer Officer. “Our team works hard to provide a solution robust enough for IT, yet adaptable enough for the entire organization, without the well-documented pain points of a legacy system.”

Cherwell® Service Management was one of six ITSM tools to be evaluated by more than 280 end users; others include ServiceNow Service Management, TeamDynamix ITSM, OmniTracker ITSM, Spiceworks IT Help Desk and Axios ITSM. Cherwell® Service Management was identified as ‘Critical’ to business success by 90 percent of customers and ranked first in the following categories:

  • Likeliness to Recommend
  • Business Value Created
  • Ease of Customization
  • Integration with IT Tools
  • Business Application Integration

Cherwell’s powerfully flexible ITSM tool empowers IT teams and enterprises as a whole to implement, automate, and modernize service and support processes to meet new and evolving needs—at a fraction of the cost and complexity associated with legacy tools. Cherwell® Service Management is easy to customize and configure and integrates seamlessly with third-party applications to realize and optimize benefits outside the IT department and into the enterprise—in a matter of days.

For more information about Cherwell Service Management please visit

About Software Reviews
Software Reviews is a division of Info-Tech Research Group Inc., a world class IT research and consulting firm established in 1997. Working in the vendor space for two decades, Software Reviews is a leading source of expertise and insight into the enterprise software landscape and vendor relationships.  The organization assists members by providing accurate insight into the experience of purchasing and owning software through the collection of real data from real IT professionals to get an accurate and unbiased understanding of complex software purchasing decisions.

About Cherwell Software
Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit:

Kevin Eike for Cherwell Software 
(202) 585-0210