Decisiv and MSTS Partner to Provide a Connected Customer Experience

New integrated payment and credit solution for Decisiv’s Service Relationship Management System

GLEN ALLEN, Va. and OVERLAND PARK, Kan., Sept. 25, 2018 (GLOBE NEWSWIRE) -- Decisiv, Inc., the industry leader in Service Relationship Management (SRM) solutions and MSTS, a global B2B payment and credit solutions provider, announced today a partnership and integration strategy to provide an end-to-end connected customer experience for the management of a fleet’s service and repairs.   

The partnership allows Decisiv to leverage MSTS’ Credit as a Service (CaaS) technology for its SRM Platform to digitally manage estimate approvals and payments. “The combined solution will streamline the management of service and repair events from the moment the equipment enters a facility through completed repair to invoice, creating a more satisfying customer experience,” said Mark Wasilko, Decisiv VP of Marketing & Partnerships. “Together we have enhanced the value of the seamless experience the Decisiv SRM platform already delivers to dealers and service providers.”

The integration between the systems will further streamline the service process. At the beginning of the service event, the system queries to validate credit and parts pricing for national accounts.  At the end of the service event, the interface enables payment approval for estimates and automatically validates work performed against invoices.  This seamless process results in decreasing billing errors and eliminating the manual task of matching estimates and invoices. After final authorization, invoices are processed for settlement.

MSTS has decades of experience managing major transport OEMs National Account programs for its fleets. “We are thrilled to provide a solution for dealers and service providers using our suite of payment and credit applications and services that improves management efficiency of repairs and service,” said Martha Salinas, MSTS Senior Vice President.  “Automating authorization as part of the estimate process protects our customers from “out of credit” situations and ensures payment certainty.”

About MSTS
MSTS, a wholly-owned subsidiary of World Fuel Services Corporation, is a global B2B payment and credit solutions provider that specializes in commercial transaction management. MSTS facilitates transactions for its customers in over 190 countries and territories. MSTS provides underwriting in 52 countries and has 40 years of experience underwriting businesses for credit. MSTS has a long history of creating and supporting closed-loop commercial billing and payment programs that include both proprietary, branded card products and white-labeled, net-pay and pre-paid card programs in many industries around the world. For information, visit

About Decisiv, Inc.
Decisiv provides a cloud-based Service Relationship Management (SRM) platform that revolutionizes how the service supply chain for commercial assets communicates and collaborates. As the industry leader in SRM technology, Decisiv is driving unrivaled improvement in asset performance and utilization for manufacturers, service providers and asset owners in the commercial vehicle, heavy equipment, and industrial markets. The SRM platform’s ability to harness, share and analyze connected asset data, and to intelligently enable service management, is the key to driving asset uptime and availability. Decisiv is the partner of choice for major commercial vehicle manufacturers, including Volvo, Mack, Hino, Peterbilt and Kenworth, as well as their dealers and call centers, service networks and asset owners. For more information, visit

Peggy Liao
Senior Director Marketing Communications
804-762-4153 x358

Michelle Faul
Global Director of Marketing