COLORADO SPRINGS, Colo., Oct. 21, 2019 (GLOBE NEWSWIRE) -- The International Customer Management Institute (ICMI), the authority on contact center excellence, further demonstrates its reach into the contact center community by revealing announcements from more than 20 leading vendors exhibiting at ICMI Contact Center Connections. Each company will showcase their latest products and services in the expo hall Monday – Wednesday of the event, providing attendees with the opportunity to receive a “first-look” at new innovations within a hands-on environment.
“The ICMI Contact Center Connections expo hall attracts decision makers and buyers looking for products and services that will transform their contact center operations,” said Patty Caron, Event Director, ICMI. “From product launches to version releases and everything in between, our event is the stage that industry-leading vendors leverage to showcase their latest innovations.”
Exhibitors making announcements at the event include:
8x8 (booth 517) will showcase its collaborative contact center solution, enabling businesses to connect and collaborate throughout the organization. Unlike providers that lack native collaboration, 8x8 has unified team messaging, video conferencing, omnichannel routing, analytics, quality management, speech and customer experience analytics and digital channels to simplify the user experience.
Calabrio (booth 721) will showcase the latest version of its customer experience intelligence platform, Calabrio ONE. With a radical redesign, intuitive new UI and powerful embedded analytics, Calabrio ONE transforms the way organizations work by providing AI-fueled insights to enrich human interactions.
Canon Information Technology Services (CIST) (booth 719) will debut its call center outsourcing services, which offers phone sales and support, chat and social media services, actionable reporting and strategic process consultation so clients can focus less on process and more on creativity.
DB Communications (booth 509) will showcase cost-effective call center desktop hardware, which allows more room in the budget for training and optimization.
Edify Labs (booth 616) announced it has closed a $10 million round of seed funding. This is among the four largest software seed rounds raised in the United States, and among the 10 largest in the world this year.
Fonolo (booth 715) has expanded its Programmable Call-Backs offering, giving customers the ability to seamlessly integrate call-backs into any web, mobile, or native desktop application. For example, call centers can use the offering to create completely customized call-back applications, or integrate call-back data into their existing reporting systems and dashboards.
i-Comm Connect (booth 713) will present TACTAL, a click-to-call button that is easily added to your website or mobile app with a simple HTML snippet code. TACTAL integrates directly with your existing Contact Center solution to pass caller data through to the agent for increased call center efficiency and an improved customer experience.
injixo (booth 427) will introduce its latest cloud release of “injixo Enterprise”. The enterprise version of its injixo platform is highly scalable, flexible and innovative. As a full multi-tenant SaaS offering, injixo Enterprise provides value to its customers by blending high-end customer service, sensible pricing and platform flexibility.
Lessonly (booth 412) will reintroduce a practical framework for training and enablement—the Better Work Training Method. The method outlines 42 tactics and best practices for building a richer customer service training program. This model also helps leaders identify opportunities for improvement and map their progress toward world-class training.
MaestroQA (booth 623) will demonstrate its Quality Assurance software, which integrates with learning management systems and cloud-based phone systems and allows Customer Experience teams to better support customers.
MCI (booth 512) will showcase its Customer Experience/Digital Experience Platform solutions for SMB and Fortune 100 companies, which include tech-enablement to best drive cost effectiveness through digital interactions and work flow improvement coupled with the highest quality sales and service agents in 10 North American sites.
Neustar® (booth 625) announces it has completed its acquisition of TRUSTID to create a powerful capability to combat consumer fraud. Integrating TRUSTID’s inbound authentication solutions with Neustar outbound solutions deliver an unbeatable combination for clients preventing account takeovers while increasing the number of protected customers.
NICE inContact (booth 611) will showcase CXone, the world’s #1 cloud customer experience platform. CXone helps organizations deliver consistently exceptional digital-first customer and employee experiences. CXone unifies best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence. We will also feature new CXone for Salesforce and other leading CRM systems.
Noble Systems (booth 709) will showcase its award-winning Gamification solutions for modern day call centers, showing how it helps align agent performance with operational goals, increases employee engagement, builds productivity and reduces agent attrition. Noble will demonstrate how gamification catalyzes contact center performance and motivates agents to deliver consistently better customer experiences.
OrecX (booth 722) will showcase OrekaAC, which allows contact centers to efficiently deploy speech analytics without call recording infrastructure. Hi-fidelity speaker separated audio accurately transcribed in real-time enables speech analytics applications ranging from real-time supervisor alerts to post-call agent quality management and voice of the customer scored call analytics.
ScreenSteps (booth 425) will demonstrate how to get new-hires up and running 75% faster using scenario-based training and the new ScreenSteps workflow feature.
Sennheiser (booth 605) will showcase the Sennheiser SDW 5066 from its SDW 5000 DECT headset series, which is designed to support a mobile, collaborative workplace with features including connectivity to softphone/PC, desk phone and mobile, super wideband audio and noise cancelling. Sennheiser’s SP 30 portable conference speakerphones will also be displayed.
Sharpen (booth 520) will unveil SharpenDB, its next-gen cloud-based database which provides more flexibility for customer data and blended omnichannel communications campaigns for companies of all sizes. Easy to use, SharpenDB allows system administrators to store, create, edit and access data enabling dynamic decision making and more effective inbound and outbound operations.
Sitel Group (Booth 530) will showcase both the Digital Agent, a 3rd Generation Chatbot developed on a robust AI foundation and delivered by customer experience specialists, as well as Edflex, a learning curation platform that will provide your organization with an exponential set of learning resources hand selected by our industry experts to fit your personal and organizational needs.
Talkdesk (booth 617) will showcase its award-winning Enterprise Cloud Contact Center, backed by an industry-first 100% uptime SLA and powered by Talkdesk iQ artificial intelligence. Visit Talkdesk, booth 617, for live demonstrations and discover how an actively intelligent, powerfully simple, seamlessly connected and endlessly adaptable enterprise-class solution makes customer experience a competitive advantage.
Unymira (booth 608) will showcase its customer service and knowledge management solutions that transform how businesses engage with customers. Unymira’s knowledge management platform centralizes internal knowledge, empowers agents to provide better support and enables easy deployment of chatbots, voicebots, self-service and more, creating a future-proof foundation for your customer service strategy.
To learn more about #ICMIconnections 2019 and to register for the event, visit https://www.icmi.com/contact-center-connections.
About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is brought to you by Informa Tech.
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