ISG Experts to Discuss Digital Priorities for Health Insurers During NTT DATA Webinar

ISG, NTT DATA and Harvard Pilgrim Health Care will discuss IT strategies for healthcare payers during live, virtual event September 1

STAMFORD, Conn., Aug. 26, 2020 (GLOBE NEWSWIRE) -- Healthcare industry experts with Information Services Group (ISG) (Nasdaq: III), leading global technology research and advisory firm, will explore game-changing digital transformation strategies for health insurers in “What’s Driving Your Digital Strategy? Empower Your Health Plan for What’s Next,” a live, online event Tuesday, September 1, at 2 p.m., U.S. Eastern Time.

Ron Exler, principal analyst for ISG Research, will moderate the virtual discussion with Deborah Norton, CIO and senior vice president of IT Operations for Harvard Pilgrim Health Care; Shashi Yadiki, health plan president, NTT DATA Services, and Bob Krohn, partner and ISG Healthcare practice lead. The event will detail the digital IT strategy that enabled Harvard Pilgrim to pivot quickly in response to recent events.

“Health insurers have less control than many other businesses over factors that fundamentally impact their operations and profitability,” Exler said. “Even before the current pandemic, health insurers needed to optimize their digital capabilities wherever possible, to manage regulatory changes, peaks and valleys in claims volume and medical innovations that affect coverage.”

Exler said COVID-19 is bringing further disruption for healthcare payers, with added confusion over coronavirus testing and treatment coverage, a surge in telehealth consults, and complexity around coding, billing and adjudicating claims. Both before and during the crisis, intelligent automation has created opportunities for payers to achieve unprecedented levels of efficiency and improve customer engagement. For Harvard Pilgrim Health Care, application modernization, intelligent automation, and predictive modeling formed the basis of a long-term digital IT strategy that enabled the health plan to quickly react to recent events.

“Digital transformation is an ongoing requirement, not just a response to crisis,” Krohn said. “Organizations whose digital transformation efforts were underway before the pandemic hit have fared better from an operational standpoint and are finding the resiliency to adjust to evolving market conditions.”

Krohn said one of the strongest opportunities to take costs out of operations is to apply intelligent automation to claims processing. “ISG Research has found it costs health insurers approximately $4 to manually process a claim, whereas an automated claim costs only $1.25 to process,” he said. “We are delighted to join the September 1 webinar with NTT DATA and Harvard Pilgrim Health Care to discuss the specific benefits for Harvard Pilgrim, and the larger lessons for other healthcare payers.”

To register for the webinar, visit the event website.

About ISG 

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world's top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit

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