COVID-19 Helps to Accelerate the Shift to Hosted and Cloud Collaboration Solutions

RENO, Nev., Sept. 28, 2020 (GLOBE NEWSWIRE) -- New Q2 data from Synergy Research Group shows that spending on UC collaboration tools grew 7% from the second quarter of 2019, reaching over $12 billion. Most notably spending on hosted & cloud solutions grew by 18% while spending on on-premise products declined by 18%. Hosted and cloud now accounts for over three quarters of the market. While most hosted and cloud segments are expanding, growth was particularly strong in teams SaaS, conferencing SaaS and CPaaS. As a result Zoom, Twilio, Vonage and Slack all now feature strongly in the top ten ranking of collaboration vendors.

Within on-premise products, the largest segments are IP telephony, video conferencing, on-premise email and content management. While total on-premise spending is in decline, there was at least some growth seen in video conferencing equipment. The highest growth segments in hosted & cloud solutions were teams, conferencing and CPaaS, but the largest segments remain hosted PBX & UCaaS, hosted contact center and hosted/cloud email.

“We were already seeing a steady migration in the collaboration market away from on-premise products and towards cloud solutions. COVID-19 and the sudden radical change in working practices has resulted in an acceleration of that transition,” said Jeremy Duke, Synergy Research Group’s founder and Chief Analyst. “CIOs need to find ways of maintaining communications and productivity in a world where remote working is the new norm and offices are sparsely populated. This is a world for which hosted and cloud solutions are perfectly suited.”

About Synergy Research Group

Synergy provides quarterly market sizing and segmentation data on enterprise collaboration and related markets, including company revenues by segment and by region. Synergy Research Group ( helps marketing and strategic decision makers around the world via its unique insights and in-depth analytics.

To speak to an analyst or to find out more about how to access Synergy’s market data, please contact Heather Gallo @ or at 775-852-3330 extension 101.

A photo accompanying this announcement is available at

uc Collab Q220[1]