2020 Canadian Consumer Payments Market Study - Impact of COVID-19

Dublin, Oct. 14, 2020 (GLOBE NEWSWIRE) -- The "Canadian Consumer Payments Survey, 2020" report has been added to ResearchAndMarkets.com's offering.

The COVID-19 pandemic has resulted in dramatic shifts in consumer spending and payment habits in Canada as a result of unprecedented measures taken to curb the spread of the disease.

Canadian Consumer Payments Survey, 2020, a primary tracking research study conducted online among 2,000+ online adult Canadians, examines the attitudes, payments behaviour and preferences of Canadian consumers across all major payment modalities prior to, and in response to the COVID-19 pandemic. It provides subscribers with the essential insights into consumer payments in Canada, critical to effective business planning and product development in this turbulent environment.

Canadian Consumer Payments Survey, 2020 is the most comprehensive consumer payments survey in Canada and includes an analysis of the awareness, current usage, and future usage intentions of both traditional and emerging payment instruments. In the 2020 survey, the analyst also included a special section on COVID-19 and how this has impacted consumer payment preferences.

The primary objective of the 2020 Canadian Consumer Payment Survey is to track payment preferences and payment behaviour of Canadian consumers. This year, a particularly important objective was to assess the impact of the COVID-19 pandemic on the payments behaviour and expectations of Canadian consumers.

The 2020 survey will include the following forms of consumer payments:

  • Cash
  • Cheques
  • Debit cards
  • Credit cards
  • Contactless payments
  • Mobile payments
  • Online purchases
  • Preauthorized payments
  • Bill payments
  • Prepaid cards
  • Gift cards
  • P2P payments
  • International remittances
  • Virtual currencies

New this Year!

  • Wearables
  • Loyalty Redemption

A strategic resource for payment professionals, Canadian Consumer Payments Survey, 2020 is an essential companion to Canadian Payments Forecast, 2020.

Now in its seventh year of publication, this report will provide in-depth insights into consumer payment trends and dynamics in Canada.


  • Online research
  • Canadians aged 18 and over
  • Nationally balanced sample
  • Sample size, n=2,000+
  • Fieldwork conducted in April 2020

Key Topics Covered:

1. Introduction

  • Background and Objectives
  • How did we do it? - Methodology
  • Significance Testing
  • Sample Profile
  • The View from 30,000 FT
  • COVID-19 Impact Summary

2. Detailed Findings

  • Payment Preferences
  • Bank Branch and ABM Visits
  • Cash Withdrawals
  • Cheque Payments
  • Interac and Scheme Debit
  • Credit Cards
  • Contactless Payments
  • Mobile Payments
  • Online Purchases and Payments
  • Online Bill Payments
  • Preauthorized Payments
  • Loyalty Redemptions
  • Wearables
  • Prepaid Cards (Payment Brands)
  • Gift Cards
  • Person-to-Person (P2P) Payments
  • International Remittances
  • Virtual Currencies

Companies Mentioned

  • Aeroplan
  • AliPay
  • Amazon
  • American Express
  • Apple
  • Bank of Montreal
  • CAA
  • Canadian Tire
  • Esso
  • Ethereum
  • Fitbit
  • Garmin
  • Google
  • HBC
  • Huawei
  • Indigo
  • Interac
  • LG
  • MasterCard
  • Metro
  • Motorola
  • PayPal
  • Petro-Canada
  • President's Choice
  • Royal Bank of Canada
  • Samsung
  • Scotiabank
  • Sobeys
  • Starbucks
  • Swatch
  • TD Bank
  • Uber
  • UnionPay
  • Visa
  • WeChat
  • Western Union

For more information about this report visit https://www.researchandmarkets.com/r/1qqg5g

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