Identity Theft, Cloud App Exposures, At-Risk Devices and Unauthorized Access Concerns Impacting Organizations, According to Pulse Secure and CyberRisk Alliance

The Cybersecurity Resource Allocation and Efficacy (CRAE) Index reports that spending continued to increase, but cybersecurity efficacy has waned in Q3 compared to previous quarter pandemic business continuity and work-from-home initiatives

SAN JOSE, Calif., Dec. 15, 2020 (GLOBE NEWSWIRE) -- More than half of organizations (52%) consider phishing attacks or ID and credential theft as the top concern in Q3 2020, according to data released today by Pulse Secure (acquired by Ivanti), the leading provider of Zero Trust Secure Access solutions, and CyberRisk Alliance, a business intelligence company. Additionally, more than one-third of respondents (38%) across all regions experienced unauthorized or improper resource, application or data access, with North American organizations (39%) significantly more likely than Europeans (26%) to have encountered related data exfiltration, anomalous or malicious traffic.    

The Cybersecurity Resource Allocation and Efficacy (CRAE) Index, created by CyberRisk Alliance (CRA) and underwritten by Pulse Secure, is a quarterly, time-series tracker that measures the overall focus and direction of North American and European organizations’ cybersecurity activities, spending, and perceived progress over time. Scores above 50 indicate a spending or efficacy increase and scores below 50 show a spending or efficacy decrease.

Compared to the previous quarter, overall resource allocation and spending on IT security rose (66.5 in Q2 compared to 66.7 in Q3). In contrast, overall efficacy dropped (75.8 in Q2 compared to 74.2 in Q3), indicating that the increased expenditure did not result in a higher perception of improved security results. In North America, spending remained flat between Q2 and Q3 (66.5), but with a greater allocation towards reactive versus proactive security allocation. In contrast, the European CRAE Index showed an increase in quarterly spending and allocation (68.4 in Q3 compared to 66.5 in Q2) that focused on more proactive measures, with a similar reduction in efficacy (dipping to 74.4 Q3 from 74.9 Q2). The score was higher (by 1.9 points) for Europe than for North America, possibly propelled by organizations advancing the European Union’s General Data Protection Regulation (GDPR) safeguards.

Healthcare Experienced Strong Growth for Cybersecurity Resource and Spending Allocations Globally
Healthcare resource allocation and spending growth accelerated in Q3 by 5.8 points to an index score of 69.6 points. The expansion was driven by protection measures, which jumped 8.7 points to an index score of 75.2, including cybersecurity training and awareness programs, developing processes to secure digital and physical assets, and purchasing or implementing cybersecurity technology. Additionally, the “Protecting” Efficacy Index rose by 7.6 points to 80.6, mostly driven by related protection efficacy, where healthcare organizations shared increased confidence in the effectiveness of their resource and investment allocations since Q2.

Healthcare industry respondents highlighted budgetary constraints, a trend continuing from Q2, as their primary challenge to combat rising threats and address elevated risks from untrained staff and employee carelessness with highly sensitive data. In terms of cybersecurity challenges over the last quarter, phishing and identity/credential theft were most impactful for healthcare respondents (54%), with external compliance and audit events (33%), and endpoint malware and IoT security issues (32%) rounding out the top three.

Financial Services and Insurance Industries Concentrated on Recovery
Financial services resource allocation and spending dipped to 67.4 from 68.2 in Q2, along with efficacy that declined 3.2 points in the quarter (from a 77.3 to 74.1 index score). These changes in index levels indicate a slowdown in the spending growth and waning optimism in security effectiveness during Q3. The only efficacy component that increased was “Recovering,” which includes developing/executing recovery plans and procedures, coordinating communications during recovery activities, and implementing improvements based on lessons learned. Respondents cited an increase in security efficacy response, which jumped 2.9 points, suggesting increased growing optimism about recovery plans and future improvements.

Challenges for this sector in Q3 included increased external threats, business disruption, data theft and corruption, leaks, and lack of new system innovations. Phishing was the top cybersecurity threat (59%), with web and cloud attacks (48%) and internal compliance and audit events (41%) rounding out the top three.

Manufacturing Showed Increased Confidence in New Strategies and Regulations
Manufacturing resource spending rose 1.2 points to 67.8, and efficacy rose 2.3 points to 75.1 quarter over quarter. There was an above-average point increase of 3.8 in “Responding,” which indicates that firms are focused on developing response strategies, policies and controls to prevent future attacks. The manufacturing industry’s 3.7-point increase in efficacy of “Identifying” is consistent with increased confidence in improved asset management plans, risk management strategies and governance programs for this sector.

Work from home requirements due to the pandemic impacted manufacturing firms, with many respondents indicating positive changes to improved security policies within their organizations. Even with such improvement, phishing and ID/credential theft was the top cybersecurity threat (52%), with internal compliance and audit events (45%) and endpoint and IoT threats (42%) rounding out the top three for manufacturing.

High Tech and Business Services Saw Slower Growth in Every Sub-Index Category
High Tech and Business Services spending dropped 3.8 points to 64.1, as did efficacy by 7.3 points to 72.4. All five NIST components as relayed by survey respondents saw slower growth for spending allocation and efficacy in Q3, with the largest drop of 12.3 points occurring in efficacy for “Protecting,” which includes cybersecurity training/awareness, developing processes to secure digital and physical assets, and purchasing or implementing cybersecurity technology.

Even though respondents noted increased attacks in number and scope, as well as increased sophistication and adaptability of adversaries, this industry sector saw slower growth in every sub-index category — indicating a softening resource expansion. Interestingly, phishing ranked as the lowest concern (42%), with endpoint malware and IoT security (46%), web or cloud application attacks (45%), and insider threats and anomalous users (44%) rounding out the top three.

Other Findings
The accompanying CRAE report noted that: “Overall, three out of five NIST sub-index component index readings (“Identifying,” “Protecting,” and “Recovering”) rose in Q3 as organizations reported increased resource and spending allocations for proactive cybersecurity approaches, such as process improvements, system and software upgrades, and increased employee awareness and training. Efficacy sentiment for four out of five activities also increased, although at a slower pace in Q3. “Recovering” efficacy expanded slightly faster on average, reflecting increased confidence of respondents about their initiatives to recover from information security events and breaches.”

“This is a useful piece of cybersecurity research that gives IT and information security leaders directional insight into what is happening on the ground from a peer and industry perspective,” said Mike Riemer, global chief technology officer at Ivanti. “The findings highlight that organizations are furthering security investments in proactive technologies to address expanded threats due to increased remote workplace requirements, and that security practitioners need to further their focus on optimizing processes and controls to turn the tide of efficacy confidence.”

Information technology and security leaders can download a free copy of the full report, as well as abridged regional and industry spotlights, by visiting

About CyberRisk Allocation and Efficacy Index
The CRAE index data is derived from quarterly surveys among 300 business, IT and cybersecurity professionals at organizations with at least 500 employees in healthcare, financial services, manufacturing, and high tech/business services industries in North America and Europe. It leverages the National Institute of Standards and Technology (NIST)’s five Cybersecurity Framework components ⁠— Identifying, Protecting, Detecting, Responding and Recovering.

About CyberRisk Alliance
CyberRisk Alliance (CRA) is a business intelligence company serving the cybersecurity community. Our mission is to provide the knowledge and insight needed to navigate today’s complex security landscape, and to support and empower the industry’s leaders. CRA’s integrated services offer industry technology and service providers uniquely high-value marketing solutions. More information is available at

About Ivanti
Ivanti is redefining enterprise security with the industry’s first intelligent experience platform that makes every IT connection smarter and more secure across remote infrastructure, devices, and people through automation. From PCs and mobile devices to virtual desktop infrastructure and the data center, Ivanti discovers, manages, secures and services IT assets from cloud to edge in the everywhere enterprise -- while delivering personalized employee experiences. In the everywhere enterprise, corporate data flows freely across devices and servers, empowering workers to be productive wherever and however they work. Ivanti is headquartered in Salt Lake City, Utah and has offices all over the world. For more information, visit and follow @GoIvanti.

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