Majority of UK Businesses Only Paying Lip Service to Supporting Workforce Diversity

  • 52% of senior business leaders in the UK say that their diversity, equity, and inclusion (DEI) strategy only “pays lip service to supporting talent from underrepresented groups,” according to the KellyOCG Global Workforce Agility Report 2021.
  • Two-thirds (66%) of UK firms say they have programmes that support progression and development of talent from underrepresented groups once they’re in roles – well below the global average of 74%.  
  • Only 44% of UK businesses are tracking the success of their programmes to remove barriers that prevent underrepresented groups from accessing the right work – the lowest percentage from the 13 countries surveyed.

LONDON, Aug. 04, 2021 (GLOBE NEWSWIRE) -- In its new 2021 Global Workforce Agility Report, workforce solutions provider KellyOCG, reveals that UK businesses are still not doing enough to remove barriers and create opportunities for underrepresented groups, and that they are falling behind international counterparts. Underrepresented groups are racially, ethnically, or culturally distinct groups that are not in the larger majority. 

More than half of senior business leaders surveyed in the UK (52%) say their diversity, equity and inclusion (DEI) strategy only “pays lip service to supporting talent from underrepresented groups and doesn't provide any helpful support in practice.”

Falling short on DEI

This viewpoint – that businesses are only paying lip service to supporting workforce diversity – is backed up by other data points in the study, painting a clear picture of UK businesses falling behind their global counterparts when it comes to paying attention to, or being transparent about, whether their DEI initiatives are having any real impact.

Only two-thirds (66%) of UK firms say they have programmes that support progression and development of underrepresented groups once they are in the job – well below the global average of 74%.

Similarly, only 44% of UK businesses are tracking or reporting on the success of programmes that remove barriers preventing underrepresented groups from accessing the work in the first place – the lowest out of all major countries surveyed.

These figures demonstrate that leaders are not just perceiving that their businesses are falling short; it’s a reality and there is much room for improvement.

Going the extra mile

The study highlights that UK businesses are not going beyond the bare minimum when it comes to DEI.

More than half (51%) of UK executives say their organisations aren't doing enough to create an inclusive culture for underrepresented groups.

The data also shows the UK is falling behind its global counterparts in terms of providing employee training on how to identify and report non-inclusive/discriminatory behaviours (62% of organisations in the UK say they provide such training vs 73% globally).

And nearly two-thirds (61%) say their business could have done more to support talent from underrepresented groups during the pandemic.

A cause for optimism

The research did, however, uncover a group of business leaders who are improving DEI and noticing the business benefits. This group, dubbed the ‘Vanguards’, has shown that an effective DEI strategy has improved employee motivation, boosted the ability to innovate, and increased employee satisfaction and loyalty over the past 12 months.

The report shows that these ‘Vanguards’ share common approaches to their DEI strategies, providing a blueprint for other firms looking to improve their DEI credentials:

  • Programmes to attract and support the career progression of women and candidates from underrepresented groups
  • DEI training and incentives for leaders
  • Clear channels to report discrimination
  • Measurable goals and objectives to track DEI outcomes
  • Transparent processes for reporting on the impact of the strategy against DEI goals and objectives
  • Fully developed DEI strategies in place for both permanent and contingent talent
  • Active programmes to monitor the DEI policies of recruitment providers

Sam Smith, Vice President and Managing Director, Kelly OCG EMEA, commented: “Whilst huge progress has been made on the DEI agenda in boardrooms around the country in recent years, it is clear that many business leaders are still nervous about how their efforts to develop diverse and inclusive workforces are translating to actual change. The reality is that these failings negatively impact employee productivity, engagement, and retention.

“The positive news is that even those businesses that are falling short, are recognising it. Once the need for change has been accepted, there is now a clear pathway to addressing these issues, offering a chance for the UK to get back on a level footing. The global data uncovered an elite group of organisations – which we call the ‘Vanguards’ – which have seen employee wellbeing and productivity improve, even during the Covid-19 pandemic. All these organisations consider a well-planned DEI strategy that is implemented fully across their workforce, and measured against its objectives, to be a priority, and it is now time for that prioritisation to extend into all businesses in the UK.”

Notes to editors:

  • About KellyOCG: KellyOCG® connects companies with the talented people they need to fuel and grow their business through our unrivaled global talent supply chain and leading workforce solutions including Managed Service Provider (MSP) and Recruitment Process Outsourcing (RPO). We combine decades of people industry experience with proprietary insights and a continued focus on technology to produce world-class programs that meet an organization’s unique workforce needs and can start them on their journey to total talent management. Our ability to anticipate what’s next for talent solutions drives us to challenge the status quo making us a trusted partner for our global client portfolio, which spans leading industries across North America, APAC and EMEA. Visit or connect with us on LinkedIn to learn more.
  • About the survey: KellyOCG surveyed over 1,000 senior executives, 20% of whom are in C-suite or board member roles, across 13 countries – Australia, Canada, China, Germany, India, Ireland, Japan, Malaysia, Netherlands, Singapore, Switzerland, UK and US – and 10 industries. In the UK, the survey covered 89 senior business leaders across the country, including at C-suite and Board level.
  • About the report: To read the full report and additional insights please click here.

Contact Data