Unified Communication as a Service (UCaaS) Market to Reach USD 69.93 Billion by 2028; Genesys Collaborates with Arvind Limited to Expand Business: Fortune Business Insights™

List of the Companies Profiled in the Market RingCentral, Inc. (California, U.S.), ALE International (Boulogne-Billancourt, France), Sify Technologies, Ltd (Chennai, India), Tata Communications, Ltd. (Maharashtra, India), Verizon Communication, Inc (New York, U.S.), Genesys (California, U.S.), Metaswitch Networks Ltd (London Borough of Enfield, U.K.), Mitel Networks Corporation (Ottawa, Canada), Polycon, Inc. (California , U.S.), Zoom Video Communications, Inc. (California, U.S.)

Pune, India, Aug. 30, 2021 (GLOBE NEWSWIRE) -- The global unified communication as a service (UCaaS) market size was USD 25.85 billion in 2020. The market is expected to grow from USD 28.96 billion in 2021 to USD 69.93 billion in 2028 at a CAGR of 13.4 % during the 2021-2028 period. This vital piece of information is presented in the report, titled, Unified Communication as a Service (UCaaS) Market Size, Share & COVID-19 Impact Analysis, By Component (Telephony, Unified Messaging, Collaboration Platforms, Conferencing), By Delivery Model (Managed Services, and Hosted/ Cloud Services), By Organization Size (Large Enterprises, SMEs), By Vertical (BFSI, IT and Telecommunications, IT-enabled Services (ITeS), Education, Retail and Consumer Goods), and Regional Forecast, 2021 –2028”, by Fortune Business Insights™.

According to our research experts, the progression in cloud infrastructure has navigated the demand for unified communication services expansively. Additionally, businesses across the globe are implementing UCaaS platforms in order to influence services such as messaging, video & audio conferencing, and other associated tools. Therefore, this is expected to aggravate the demand for UCaaS in the long term.

Request to Sample PDF Brochure:


List of Key Players Covered in this Market Report

  • RingCentral, Inc. (California, U.S.)
  • ALE International (Boulogne-Billancourt, France)
  • Sify Technologies, Ltd (Chennai, India)
  • Tata Communications, Ltd. (Maharashtra, India)
  • Verizon Communication, Inc (New York, U.S.)
  • Genesys (California, U.S.)
  • Metaswitch Networks Ltd (London Borough of Enfield, U.K.)
  • Mitel Networks Corporation (Ottawa, Canada)
  • Polycon, Inc. (California ‎, U.S.)
  • Zoom Video Communications, Inc. (California, U.S.)

COVID-19 Impact

Distant Working amid COVID-19 Pandemic to Spur Demand for Unified Communications

Since the commencement of the COVID-19 pandemic, establishments across the globe have adopted remote working platforms to guarantee worker protection and reduce COVID-19 spread. Since workers have begun working from their houses, there is an exponential rise in demand for online communication and association platforms fortified with progressive technology.

Moreover, an upsurge in distance learning and work from home rules has further improved the implementation of services. Occasioning is the swift shift of enterprises to the cloud service model to administer their teams and escalate employee efficiency.

Report Scope and Segmentation:

Report CoverageDetails
Forecast Period2021 to 2028
Forecast Period 2021 to 2028 CAGR13.4 %
2028 Value ProjectionUSD 69.93 Billion
Base Year2020
Market Size in 2020USD 25.85 Billion
Historical Data for2017 to 2019
No. of Pages160
Segments coveredIntegration of Unified Collaboration Tools with Programmable Capabilities is Emerging Trend
Growth DriversAdoption of Distributed Workforce and Remote Work Approaches to Accelerate Demand
Rising Usage of API-driven Programmable Communication to Aid Market Growth
The increasing adoption of smart mobile devices, as well as advancements in collaboration tools, is enabling remote work and distributed workforce strategies.
Pitfalls & ChallengesData Security Concerns and Regulatory Risks to Restrict Adoption

Report Coverage

The report presents a holistic study of the UCaaS market along with current trends and future anticipations to establish proximate investment gains. An in-depth analysis of any upcoming opportunities, threats, competitions, or driving factors is also mentioned in the report. Step by step, a thorough regional analysis is offered. The COVID-19 impacts have been added to the report to help investors and business owners understand the threats better. The top players in the market are identified, and their strategies to bolster the growth of the market are shared in the report.

To get to know more about the short-term and long-term impact of COVID-19 on this market, please visit:



On the basis of components, the market is classified as telephony, unified messaging, collaboration platform, conferencing, and reporting & analytics. Among these, the telephony segment is expected to hold the maximum share in the market.

By delivery model, the market is bifurcated into managed services and hosted/ cloud services.

In terms of the organization size, the market is branched into small and medium-sized enterprises and large enterprises.

Based on vertical, the market is divided into BFSI, IT and telecommunications, IT-enabled services (ITeS), education, retail and consumer goods, government and defense, healthcare, others.

Geographically, the market is segregated across five major regions: North America, Latin America, the Middle East & Africa, Asia Pacific, and Europe.

Drivers and Restraints

Approval of Circulated Workforce and Remote Work Methods to Bolster Growth

The rising implementation of smart mobile gadgets, as well as improvements in association tools, is empowering remote work and dispersed workforce tactics. Similarly, establishments are employing a ‘bring your own device’ (BYOD) rule across their business facilities. This approach is likely to help organizations to upsurge efficiency, refine internal interaction, and eradicate additional prices. This is expected to eventually bolster the unified communication as a service (UCaaS) market growth during the forecast period.

Ask for Customization: https://www.fortunebusinessinsights.com/enquiry/customization/unified-communication-as-a-service-ucaas-market-101934

Regional Insights

North America to Lead Stoked by Adoption of Video and Audio Conferencing

North America is holding a major unified communication as a service (UCaaS) market share, owing to the implementation of innovative business communication services. End-use enterprises across this region have embraced services such as chat, video & audio conferencing, voice, mails, and others as an incorporated portion of their procedures. The region generated USD 9.92 billion in 2020 in terms of revenue.

Europe is estimated to display reasonable growth during the forecast period. The growth is owing to the implementation of communications gears, utilization of pay-per-use model, surging movement trends, and others throughout the education and healthcare sector.

Asia Pacific is projected to grow with the maximum CAGR during the forecast period. The growth of this region is owing to the rising demand for internet-grounded interaction services across small-scale and medium-scale enterprises.

Competitive Landscape

Collaboration is a Chief Tactic Adopted by Players to Progress their Offerings

Prominent players are principally concentrating on concluding strategic partnerships and collaborations to augment their product and service collections. Moreover, speculation across modified products and service introduces is aiding prime companies to reinforce their spots in the market for UCaaS. Several prime companies have prolonged their merger deals with cloud service suppliers to elevate performance.

Industry Development

June 2020: Genesys introduced a unified contact-center-as-a-service solution known as ‘Omnipremise’ in collaboration with Arvind Limited.

Quick Buy - Unified Communication as a Service (UCaaS) Market:


Table of Content:

  • Introduction
    • Definition, By Segment
    • Research Methodology/Approach
    • Data Sources
  • Key Takeaways
  • Market Dynamics
    • Macro and Micro Economic Indicators
    • Drivers, Restraints, Opportunities and Trends
    • Impact of COVID-19
      • Short-term Impact
      • Long-term Impact
  • Competition Landscape
    • Business Strategies Adopted by Key Players
    • Consolidated SWOT Analysis of Key Players
  • Global Market Share Analysis and Matrix, 2020
  • Key Market Insights and Strategic Recommendations
  • Profiles of Key Players (Would be provided for 10 players only)
    • Overview
      • Key Management
      • Headquarters etc.
    • Offerings/Business Segments
    • Key Details (Key details are subjected to data availability in public domain and/or on paid databases)
      • Employee Size
      • Key Financials
        • Past and Current Revenue
        • Geographical Share
        • Business Segment Share
    • Recent Developments
  • Annexure / Appendix
    • Global Unified Communication as a Service (UCaaS) Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2017-2028
      • By Component (USD)
        • Telephony
        • Unified Messaging
        • Collaboration Platforms
        • Conferencing
        • Others (Reporting and Analytics, etc.)
      • By Delivery Model (USD)
        • Managed Services
        • Hosted/Cloud Services
      • By Organization Size (USD)
        • Small and Medium-sized Enterprises (SMEs)
        • Large Enterprises
      • By Vertical (USD)
        • Banking, Financial Services and Insurance (BFSI)
        • IT and Telecommunications
        • IT-enabled Services (ITeS)
        • Education
        • Retail and Consumer Goods
        • Government and Defense
        • Healthcare
        • Others (Media and Entertainment, Etc.)
      • By Region (USD)
        • North America
        • Latin America
        • Europe
        • Middle East & Africa
        • Asia Pacific

TOC Continued.

 Speak to Our Analyst- 


Have a Look at Related Research Insights:

Location Analytics Market Size, Share & COVID-19 Impact Analysis, By Component (Solution, Services), By Location Type (Indoor, Outdoor), By Deployment (On-Premises, Cloud), By Application (Disaster and Emergency Response Management, Sales and Marketing Optimization, Supply Chain Management), By Vertical (BFSI, Transportation and Logistics, Government and Defense, Tourism and Hospitality), and Regional Forecast, 2021-2028

Fleet Management Software Market Size, Share & COVID-19 Impact Analysis, By Component (Solution, and Services), By Fleet Type (Commercial Fleet and Passenger Cars), By Deployment (Cloud, and On-premises), By Industry (Manufacturing, Logistics, Transportation, Oil & Gas, Chemical, and Others), and Regional Forecast, 2021-2028

Virtual Reality (VR) Market Size, Share & COVID-19 Impact Analysis, By Component (Hardware, Software, and Content), By Device Type (Head Mounted Display, VR Simulator, VR Glasses, Treadmills & Haptic Gloves, and Others), By Industry (Gaming, Entertainment, Automotive, Retail, Healthcare, Education, Aerospace & Defense, Manufacturing, and Others), and Regional Forecast, 2021-2028

Virtual Fitting Room Market Size, Share and COVID-19 Impact Analysis, By Component (Hardware, Software, and Services), By Application (Apparel, Eyewear, Beauty & Cosmetic Products, Jewelry & Watches, and Others), By End-use (Physical Stores and Virtual Store), and Regional Forecast, 2021-2028

Higher Education Technology Market Size, Share & COVID-19 Impact Analysis, By Component (Hardware, Solutions, and Services), By Learning Mode (Offline Learning, and Online Learning), By End-user (Private Colleges, Community Colleges, and State Universities), and Regional Forecast, 2021-2028

About Us:

Fortune Business Insights™ delivers accurate data and innovative corporate analysis, helping organizations of all sizes make appropriate decisions. We tailor novel solutions for our clients, assisting them to address various challenges distinct to their businesses. Our aim is to empower them with holistic market intelligence, providing a granular overview of the market they are operating in.

Contact Us:

Fortune Business Insights™ Pvt. Ltd.

308, Supreme Headquarters,

Survey No. 36, Baner,

Pune-Bangalore Highway,

Pune - 411045, Maharashtra, India.


US :+1 424 253 0390

UK : +44 2071 939123

APAC : +91 744 740 1245

Email: sales@fortunebusinessinsights.com

LinkedIn: https://www.linkedin.com/company/fortune-business-insights

Facebook: https://www.facebook.com/FortuneBusinessInsightsPvtLtd

Read Press Release: https://www.fortunebusinessinsights.com/press-release/unified-communication-as-a-service-ucaas-market-9497