United States, Rockville, MD, April 12, 2022 (GLOBE NEWSWIRE) -- The global auto dialer software market is likely to be valued at US$ 417 Million in FY 2022, up from US$ 382 Million in 2021.
During the past year, the industry registered a Y-o-Y increase worth 9.2%. From 2022-2032, auto dialer software sales are poised to flourish at a CAGR of 9.5% to reach a value of US$ 1 Billion by the end of the said forecast period.
The market for auto dialer software is poised to yield absolute dollar growth worth US$ 614.1 Million until 2032. Demand for cloud based auto dialer software will continue to flourish, with a documented CAGR of 9.6% during the 2015-2021 historical period of assessment, while predictive dialer sales flourished at a rate of 9.4% during the same time period. The U.S will dominate the global market, registering a growth opportunity worth US$ 214.7 Million from 2022-2032.
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Key Drivers Stimulating Auto Dialer Software Industry Expansion
Globally, enterprises are seeking to enhance business productivity by outsourcing their operations to third parties. Companies are moving away from relying on in-house call center teams to hiring professional telemarketing and telecommunications service providers. This helps industries maintain revenue and profit margins as it significantly enhances research capabilities and eventually improves productivity.
Deploying auto dialer software helps organizations differentiate easily between productive and unproductive calls, along with eliminating the need of spending time while manual dialing. Since manual dialing is becoming outdated, usage of automatic dialer software has been increasing as it minimizes the idle time as well as improves call connect ratio, thus improving overall operational efficiency for sales organizations.
Moreover, issues such as misdialing, call drops as well as excessive waiting times are comparatively reduced with the help of auto dialer software, thus affecting its market growth. With availability of different types of software, demanding applications such as predictive and progressive dialing features are efficiently deployed across various organizations to meet customer requirements. Growth of major industry verticals such as e-commerce, banking and financial services have helped in adopting auto dialer software to reach out to large number of customers and provide services within lesser time intervals.
Country-wise Analysis
Fact.MR anticipates the auto dialer software industry across the U.S to experience maximum growth, at a CAGR of 9.3% from 2022 to 2032. The market is anticipated to yield a dollar opportunity worth US$ 214.7 Million to reach a value of US$ 365.3 Million by the end of the said forecast period. Growth is attributed to the presence of a booming call center industry.
Call centers have radically transformed the manner in which customers communicate with companies. In the U.S, call centers have become unified hubs of communication tools, allowing for direct connection between customers and clients across multiple channels, platforms and devices. Many call centers are also shifting towards cloud hosted solutions.
It was estimated that in 2019, 66% of global call centers were situated in the U.S alone, with more than 10% of them earning revenues exceeding US$ 25 Billion. This number is only forecast to increase in the future, which is why major enterprises are investing in advanced auto dialer software solutions which will enable a more streamlined exchange between themselves and potential customers.
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Competitive Landscape
Prominent auto dialer software providers are reliant on partnerships, collaborations, acquisitions and new software launches so as to stay afloat in the global market. Constant innovations to ensure a seamless client-customer relationship are the main focus of prominent market players.
- Agile CRM is a prominent auto dialer software provider. The company offers software solutions aimed at automating, streamlining and managing telephone outreach for call centers. It offers solutions concerning outbound calls, inbound calls, missed call alerts, call tags and call reporting among other functions
- On a similar note, Voiptime Cloud offers a broad range of cloud-based predictive dialer solutions, which are easy to use, affordable and scalable for outbound calling campaigns. The software is capable of enhancing agent talking time up to 300%, permitting running up to 20 concurrent call attempts per agent.
- Voicent Communications Inc. is yet another pioneer in the global auto dialer software industry, offering a robust Inbound Contact Center Solution. The solution provides real-time historical tracking and reporting of agent performance and availability, whisper coaching & monitoring, enables automated compliance with the FTC Dropped Calls Rule, and integration with other call center tools
Key Companies Profiled
- Agile CRM
- CallFire Inc.
- Voiptime Cloud
- Voicent Communications Inc.
- OnTimeTelecom
- A-Star Group
- Arbeit Software
- CallOnTheGo
- Vert-Age Dialer
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Key Segments Covered in the Auto Dialer Software Industry Survey
Auto Dialer Software by Deployment Type :
- Cloud-based Auto Dialer Software
- On-premise Auto Dialer Software
Auto Dialer Software by Type :
- Predictive Auto Dialer Software
- Progress Auto Dialer Software
- Power Auto Dialer Software
- Preview Auto Dialer Software
Auto Dialer Software by End Users :
- Auto Dialer Software for Banking & Financial Services
- Auto Dialer Software for Healthcare
- Auto Dialer Software for Utilities
- Auto Dialer Software for Telecommunications
- Auto Dialer Software for Other End Users
Auto Dialer Software by Organization Size :
- Auto Dialer Software for Large Enterprises
- Auto Dialer Software for SMEs
Auto Dialer Software by Region :
- North America Auto Dialer Software Market
- Latin America Auto Dialer Software Market
- Europe Auto Dialer Software Market
- Asia Pacific Auto Dialer Software Market
- Middle East & Africa Auto Dialer Software Market
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